Customer Service Sales

Edgardo Mercado

Steelton, PA

***********@*****.*** - 717-***-****

WORK EXPERIENCE

Assistant Manager, Customer Service

Target - Harrisburg, PA - October 2009 to Present

Responsibilities

Duties include but not limited to labor management, placing orders, ensuring customer/vendor satisfaction.

Customer care duties include assisting customers on the sales floor, answering questions, and resolving

customer complaints. Assistant managers also drive sales goals, monitor inventory, and enforce company loss

prevention policies.

Skills Used

Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People

Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, Job Knowledge

Customer Service Representative

Boscovs - Harrisburg, PA - March 2013 to July 2013

Responsibilities

Mainly working with in the men’s department selling men’s apparel and suits. Welcomes customers by greeting

them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting

items. Advises customers by providing information on products. Helps customer make selections by building

customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer

profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit

cards.Keeps clientele informed by notifying them of preferred customer sales and future merchandise of

potential nterest. Contributes to team effort by accomplishing related results as needed

Skills Used

High energy level, Dependability, General Math Skills, Verbal Communication, Job Knowledge

Sales Associate

Payless Shoes - Harrisburg, PA - June 2008 to November 2009

Responsibilities

Duties included but not limited to establishing customer rapport,helping clients select shoes that will make

them happy in terms of overall fit, style and their budget.Greeting customers upon arrival and ask if they

need assistance. Merchandise recommendations are made based on what the customer is looking for. A shoe

salesperson highlights the features of each pair of shoes displayed that interest the customer. He then answers

questions, demonstrates the differences between brands, and gives customers his opinions on fit, style and

appearance. In most retail establishments, a shoe salesperson handles customer checkout, collecting payment

and entering purchases into the store’s register. He informs customers of current sales and store promotions

and policies, such as returns and exchanges

Skills Used

Listening, Customer Service, Meeting Sales Goals, Selling to Customer Needs, Product Knowledge, People

Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, Job Knowledge

EDUCATION

High School Diploma in College Preparation

John Harris High School - Harrisburg, PA

2003 to 2007

Contact this candidate