Project Manager Customer Service

Juan D. Sharp

**** ****** ***** ( Antioch, Tennessee 37013 (

615-***-**** ( *****@*****.***

Education

. Grambling State University, Bachelor of Science in Electronic

Engineering Technology, 1988

Summary of Qualifications:

. Detailed oriented Project Manager/Technician with extensive technical

knowledge and demonstrated ability in computer technology.

. Project Management, troubleshooting, system design and implementation.

. Technical support, PLC programming, low voltage, pneumatics,

electrical wiring, bench testing, ac/dc drives, soldering, robotics.

. Video surveillance, telecommunications and quality service standards.

. Strong customer service, prioritizing, planning and accurate reporting

skills.

. Efficient in Preventive Maintenance, repairs and modifications of

electrical and electronic equipment.

. Team oriented, excellent analytical and communication skills.

. Proficient in MS Windows XP, 7, Server 2008, OS2, Networking, Servers,

Routers and TCP/IP.

. Installing Servers and Client Computers on a Separate VLAN

. Installing, Repairing, Computers Hardware and Software

Professional Experience

Contractor/Consulting, Nashville, Tennessee 2014-

. Assisting Clients in Installing and Upgrading their present

Video(CCTV) and Card Access Systems

. Meeting with subcontractors to discuss Installation Guidelines,

Procedures and Safety Issues

. Training Personnel on Equipment and Software Operations

Project Manager / Field Service Engineer, Tech Systems Inc. Nashville,

Tennessee. 2004-2013

. Ability to Manage Projects within a timely and less cost effective

manner

. Able to Manage and oversee sub-contractors

. Efficient with Installing and Servicing Intrusion, Biometric, Access

Control and Security Video Surveillance Systems and System

Integrations

. Ability to re-install operating systems completely with necessary

drivers and service packs

. On-site maintenance and troubleshooting to component level of Security

Access Control, Electrical and Electronic Equipment

. Ability to map network drives to network shares

. Ability to follow installation procedures and articulate program

nuances to clients Install computer hardware and its components

. Install computer hardware and its components as well as IP Video

. Software House, GE, Honeywell, AMAG, Pelco, Axis, American Dynamics

and HUGS (Stanley Healthcare) Certifications

. Efficient in the use of wiring diagrams, ohmmeters, voltmeters and

ammeters

. Network and workstation /server administration and hardware repair

. Provides in house and over the phone technical assistance and desktop

support

. Interfacing with site engineers to create, implement, and maintain

most productive, safest and economical operation of products

. Electrical equipment cabling and wiring

Customer Service Engineer, Diebold Inc. Nashville, Tennessee. 1999- 2004

. Install computer hardware, Upgraded software and its components

. Experience in financial and bank related equipment analysis,

maintenance and technology i.e., ATM's and Video surveillance

equipment

. Provides in house and over the phone technical assistance and desktop

support

Field Service Engineer, Associated Packaging Inc. Memphis, Tennessee 1992-

1999

. Install and repaired high speed packaging Equipment, Labeling,

Stretching Wrapping, Bagging, Blister Packing, etc.

. Diagnose functional/ mechanical defects

. Experienced in PLC programming (Allen Bradley, Siemen, etc.)

. Worked closely with Manufacturing Engineers

Frame Attendant Technician, Bellsouth Business Solutions, Jackson,

Tennessee 1991-1992

. Installation of electric components and switch modules

. Assist in creating and implementing various telecommunication wiring

schemes

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