Customer Service Manager
Resume:
Matthew C. Jester
San Antonio, Texas 78238
Skills
Organizational skills included development of on-site training programs. Demonstrated a
capability to perform as a team player and a self-starter. Excellent communication skills, both
orally and written. Displayed ability to work with minimum supervision. Provided excellent
customer service.
Experience
Secorp Industries, Devine, Texas.
• Performed duties as lead hydrogen sulfide technician responsible for rigging up and
terminating on-site operations to include Drilling, Mill out, Flowback and Production sites.
Conducted multiple testing and maintenance operations.
• Was able to streamline daily operations which increased personnel efficiency and
equipment utilization.
• Rewrote and implemented a new Field Supervisor’s position. Streamlined equipment
operations checklists which increased productivity by approximately 15%.
• Performed field maintenance and calibration of wireless sensor and alarm array, Six
Cylinder Cascade System, SCBA Escape packs and 30 min SCBA packs.
• Was responsible for H2S Awareness certification and Fit testing of all on-site personnel
individually and in classroom settings.
American Ambulance LLC.
• Responsible for emergency vehicle operations and condition of basic life support
equipment.
• Assisted in redesigning a new in-house training program which produced qualified
technicians in a much shorter time period.
• Revised a new operations checklist of for daily shift operations.
Matthew C. Jester
5650 Grissom Road, Apt 1603
San Antonio, Texas 78238
SeaWorld San Antonio, San Antonio, Texas.
• Performed duties as an emergency medical technical. Assisted numerous paramedics in
conducting patient care during weekends and holiday operations.
• Was instrumental in administrating emergency to numerous patients under extremely
tense conditions.
Lone Star Steak House, Boone, NC.
• Responsibilities as Assistant General Manager included all responsibilities of all kitchen
operations. Duties included profit and loss statements and staff training.
• Developed a safety program that became a model of other restaurant operations.
• Implemented a quality improvement program that focused on customer satisfaction
Program resulted in a great increase in repeat business.
Education and Certification
Texas Tech University
Training Division Fire & EMS Academy
OSHA certified.
Emergency Medical Technician certified.
Computer Background
Microsoft Office 2013
Microsoft Excel
Windows 7
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