Manager Project
Resume:
Theresa Burke, NR-CMA
Lakewood OH 44107
****@***.***
EDUCATION
Certified Medical Assistant, Sawyer College of Business, Cleveland, OH
Nationally Registered Medical Assisting Program, 1999
WORK EXPERIENCE
Training and Support Specialist, Independent Physicians Solutions, Brooklyn OH
August 29, 2011 – Present
In my current position I am responsible for providing the clinical support and implementation efforts of the
electronic medical records (EMR) system of the primary care physician offices at St Vincent Charity Hospitals. I
am also called upon to ensure client satisfaction with the EMR in both employed and affiliated physician
practice groups. I respond to clinical requests for implementation assistance, process improvement, adoption of
best practices, and achievement of EMR meaningful use.
Responsibilities Include:
• Participate in day-to-day operations of GE Centricity in the physician practices
• Provide application-level system administration
• Serve as a subject matter expert for use of the EMR
• Train physicians and employees on GE Centricity
• Train employees regarding workflow and offer configuration assistance
• Strive to achieve complete customer satisfaction and take appropriate action when
customer satisfaction is not achieved
• Demonstrate conflict management skills by reacting promptly and
effectively in accordance with organizational policies
• Oversee all physicians and staff in the achievement of Meaningful Use
• Educate and train physicians and staff on each MU measure that needs to be met
• Monitor the criteria for each individual physician for Meaningful Use
• Chart each physicians Meaningful Use criteria on an excel spreadsheet
• Register each physician for the Meaningful Use attestation period for Medicare or Medicaid
Office Manager, Clinical Manager, EMR Supervisor/Trainer, Premier Physicians, Westlake OH
February 2005 – October 26, 2011
EMR Supervisor/Trainer Responsibilities Included:
• Supervised the implementation and training of e-MD's for 70-75 physicians
• As a superuser I assisted with the roll out of each phase of training for the physicians and staff
• Participated in the day-to-day operations of e-MD's in the physician practices
• Coordinated training for new users
• Ensured ongoing support for clinical staff on e-MD's in the practice
• “Help Desk” - I resolved issues when staff called in with any problems they were having with the system
Clinical Manager Responsibilities Included:
• Represented and served as a role model for the designated office and location
• Coordinated and resolved issues, operations and functions with office staff and physicians
• Communicated office issues and concerns to appropriate corporate departments such as finance,
Purchasing and Human Resources
• Administered and supported company policies and procedures
• Developed, maintained and monitored HIPAA/OSHA compliance
• Coordinated yearly CPR classes for all staff
• Performed Administrative and clinical duties as required
• Trained employees in job responsibilities with new procedures as required
• Actively participated and attended Leadership meetings
• Maintained strict confidentiality relative to patient records, employees, physicians
• and the organization
• Assisted Human Resources with the recruitment and interviewing of new candidates
• Coordinated coverage by the float medical assistant for employee absences
• Assisted with new office setup, train employees on operations procedures as they pertain to Premier
Physicians Centers policies and procedures.
• Trained new office staff in ordering procedures
• Educate and train physicians and staff on each Meaningful Use measure that needs to be met
• Monitor the criteria for each individual physician for Meaningful Use
• Chart each physicians Meaningful Use criteria on an excel spreadsheet
Office Manager Responsibilities Included:
• Managed and oversaw the office to make sure it runs fluently and that patients are seen on a daily basis
in a timely manner
• I was in charge of the front office staff as well as the clinical aspects of the office including:
• Teaching the physician time management with client office visits
• Assisted in hiring of new staff and training
• Ordering of office supplies
• Collection of co-pays on a daily basis
• Scheduling
• Referrals
• Medication refills
• Referrals
• Copying of charts when requested
• Venipuncture, EKG's, RST, Weight, Vital Signs, Administer vaccines.
Office Manager, Ohio Medical Group, Rocky River OH
October 2001 – February 2005
• Managed and oversaw the office to make sure it runs fluently and that patients are seen on a daily basis
in a timely manner
• I was in charge of the front office staff as well as the clinical aspects of the office including:
• Responsible for payroll for all staff
• Assisted in hiring of new staff and training
• Ordering of office supplies
• Scheduling
• Referrals
• Medication refills
• Copying of charts when requested
• Venipuncture, EKG's, RST, Weight, Vital Signs, Administer vaccines.
EDUCATION:
Cuyahoga Community College – Graduated July 2002
Degree: Certified Medical Office Manager
Sawyer College of Business – Graduated May 1999
Degree: Certified Medical Assistant
Lakewood High School – Graduated June 1985
Major: IOE
Degree: Vocational
References:
Dave Appel
CEO Premier Physicians
Steve Hurd
Director Human Resources
Premier Physicians
Mohamed Shahed, MD
Premier Physicians
Julia Simms
Project Manager, UH
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