Customer Service Representative

**** *. ******* 602-***-**** cell

Phoenix, AZ **040 **********@*****.***

ZaKonya Allen

Objective Motivated and dependable individual seeking a position to maximize professional relationships with clients,

supervisors, and all other employees while learning and implementing new skills in a fast paced call center

environment.

Skills

7 + years of Customer Service Experience

Excellent Organizational Skills

Strong Customer Relation Skills

Productive in a high volume inbound and outbound call center work environment

Strong Management Skills

Proficient in Word, Excel, PowerPoint, Quick Books, Lotus Notes, GERS and Peoplesoft

Data Entry

Ability to Multi-task and Problem Solve

Analyical Thinking Skills

Education 08/2013 South Mountain Community College Phoenix, AZ

Bachelor's in Communications (in progress)

Experience 05/2013-Present The House of Rhema Full Gospel Baptist Church Tempe, AZ

Driver/Floater

Successfully deliver breakfast/lunch meals to participating program sites for the community youth

Provide site assistance and offer interaction with participating youth and parents

Inventory/order placement

12/2011-07/2013 iQor Tempe, AZ

Customer Service Representative

Assist customers with various issues regarding services, payments, and other transactions

Collaborate with other departments in order to expedite investigations and resolve customer grievances

Compile customers' updated information in order to make necessary and accurate changes to their

account

11/2010-11/2011 Freedom Manor Phoenix, AZ

Direct Support

Assist therapists in developing treatment plans for patients who display behavioral problems

Demonstrated clear and precise documentation to reflect patient behavior after every encounter

Provide a safe and supportive environment for patients and other staff

06/2008-07/2010 Incentive International Mesa, AZ

Customer Service Representative

Provided efficient customer service by managing a high volume of phone calls and accurately answering

inquiries and addressing customer concerns

Assisted customers with processing payments, activating accounts, and identifying ways for customers

to economically upgrade their accounts and products

Process customers' updated information in order to make necessary and accurate changes to their

account

Collaborate with other departments in order to expedite investigations and resolve customer grievances

03/2005-10/2008 DHL Phoenix, AZ

Delivery Driver

Service all customers with delievering packages in a safe safe and punctual order to meet considering

the DHL safety regulations.

Meeting all deadlines, drives vehicle to customer sites, climbs in and out of vehicle, and walks up and

down stairs as required to pick up and deliver documents and packages to and from customers according to

established procedures, in all weather conditions.

Ensures all delivery material received is safely delivered to correct consignee

Operates a scanner to record shipping and package information for documents/packages picked up or

delivered.

References:

Available upon request

Contact this candidate