Customer Service Management
Resume:
Monica Robledo
San Antonio, Texas 78229
Cell-210-***-****
*****-***********@*****.***
Experience
General Manager for an annual $2.9million McDonald’s in San Antonio, Texas
July 2005-July 2010 Didak Incorporation/Dobski Organization
July 2010-March 2014 Carrazana Organization
Achievements
Customer Service Excellence Award 2007
Serve Safe Certified
Dean’s List in Basic Shift Management and Advanced Shift Management Courses
Company’s Brand Ambassador Lead
Company’s Merchandising Subject Matter Expert
Hamburger University Graduate
Serving Experience
Grace Point Church-9750 Huebner San Antonio, Texas 78240
Assist leading the 3rd Service Connection Team Weekly-2years and 3months
Shepherd in Kids Ministry 3-4yrs olds Bi-weekly-1year and 4months
Ronald McDonald House Charity Volunteer Work 2006-2013
Education
Adult Education Diploma Graduate 2005
Basics-St. Phillips College 2006 to 2007
College Credits for Management Courses 2007 to 2008
Hamburger University Graduate 2008
Exemplifying Traits
I rise to the occasion in challenging and strategic atmospheres. I am detail oriented, organized, and ambitous. I excel
and am passionate about training, inspiring, motivating, assisting, and encouraging people. I strive for overall balance
especially with employee and guest satisfaction. I'm creative, non complacent, diplomatic, and driven by optimistic
can do attitudes and value integrity. Most importantly I don't give up.
Monica Robledo
5111 Glen Ridge H12
San Antonio, Texas 78229
Cell-210-***-****
*****-***********@*****.***
Responsibilities
Hospitality Ambassador
Filtered applicants, verified reference checks, conducted interviews, and in store orientations.
Coordinated and implemented staff training programs.
Projected and communicated weekly/ monthly sales and operational goals.
Generated weekly schedules for 50+ employees
Created Agenda and led weekly managers
Assisted weekly and monthly inventory management.
Well versed in Customer Recovery/Conflict Resolution
Implemented and created suggestive selling contests
Employees' performance reviews
Monitored and recorded surveillance camera's activity
Handled customer/employee injuires
Harmonized cleaning and planned maintenance tasks
Synchronized fundraising events with local schools and community
Assisted writing company policy handbook
Skill Sets-
Microsoft Word, Excel, and Outlook. Internet, Storemail, e-mail, Google Calendar, Google Drive, Google Keep, QSR
Soft, E restaurants, e-mail, and surveillance cameras. Equipment-Most office equipment, ISP, POS, Android
Smartphone and Tablet.
References-
Jovon Watford-Former Supervisor 316-8487
Herbert Brown-Former Field Consultant
My objective is to be an intracate part of the growth and success in your business. I look forward to making a
difference.
Monica Robledo
5111 Glen Ridge H12
San Antonio, Texas 78229
Cell-210-***-****
*****-***********@*****.***
Contact this candidate