Monica Robledo

**** **** ***** ***

San Antonio, Texas 78229

Cell-210-***-****

acdeic@r.postjobfree.com

Experience

General Manager for an annual $2.9million McDonald’s in San Antonio, Texas

July 2005-July 2010 Didak Incorporation/Dobski Organization

July 2010-March 2014 Carrazana Organization

Achievements

Customer Service Excellence Award 2007

Serve Safe Certified

Dean’s List in Basic Shift Management and Advanced Shift Management Courses

Company’s Brand Ambassador Lead

Company’s Merchandising Subject Matter Expert

Hamburger University Graduate

Serving Experience

Grace Point Church-9750 Huebner San Antonio, Texas 78240

Assist leading the 3rd Service Connection Team Weekly-2years and 3months

Shepherd in Kids Ministry 3-4yrs olds Bi-weekly-1year and 4months

Ronald McDonald House Charity Volunteer Work 2006-2013

Education

Adult Education Diploma Graduate 2005

Basics-St. Phillips College 2006 to 2007

College Credits for Management Courses 2007 to 2008

Hamburger University Graduate 2008

Exemplifying Traits

I rise to the occasion in challenging and strategic atmospheres. I am detail oriented, organized, and ambitous. I excel

and am passionate about training, inspiring, motivating, assisting, and encouraging people. I strive for overall balance

especially with employee and guest satisfaction. I'm creative, non complacent, diplomatic, and driven by optimistic

can do attitudes and value integrity. Most importantly I don't give up.

Monica Robledo

5111 Glen Ridge H12

San Antonio, Texas 78229

Cell-210-***-****

acdeic@r.postjobfree.com

Responsibilities

Hospitality Ambassador

Filtered applicants, verified reference checks, conducted interviews, and in store orientations.

Coordinated and implemented staff training programs.

Projected and communicated weekly/ monthly sales and operational goals.

Generated weekly schedules for 50+ employees

Created Agenda and led weekly managers

Assisted weekly and monthly inventory management.

Well versed in Customer Recovery/Conflict Resolution

Implemented and created suggestive selling contests

Employees' performance reviews

Monitored and recorded surveillance camera's activity

Handled customer/employee injuires

Harmonized cleaning and planned maintenance tasks

Synchronized fundraising events with local schools and community

Assisted writing company policy handbook

Skill Sets-

Microsoft Word, Excel, and Outlook. Internet, Storemail, e-mail, Google Calendar, Google Drive, Google Keep, QSR

Soft, E restaurants, e-mail, and surveillance cameras. Equipment-Most office equipment, ISP, POS, Android

Smartphone and Tablet.

References-

Jovon Watford-Former Supervisor 316-8487

Herbert Brown-Former Field Consultant

My objective is to be an intracate part of the growth and success in your business. I look forward to making a

difference.

Monica Robledo

5111 Glen Ridge H12

San Antonio, Texas 78229

Cell-210-***-****

acdeic@r.postjobfree.com

Contact this candidate