Customer Service High School
Resume:
Daniella Smrekar-Kolodka
*** ******* **., *********, **, N1A 2C8
***********@*****.***
Objectives:
To obtain a full time position within your company where I can utilize my exceptional
organizational skills and my strong customer service experience.
Summary of Skills:
• Punctual and extremely reliable.
• Great interpersonal skills. Able to get along well with co-workers and supervisors.
• Very flexible. Willing to work any hours and shifts required.
• Amazing attention to detail. Concerned with quality, able to produce work effectively
that is orderly and attractive. Ensure tasks are completed correctly and on time.
• Strong problem solving skills.
• Able to calmly handle stressful and large workloads. Voted “BEST TELLER” in the
Reader’s Choice Awards in 2011.
• Fun and positive attitude.
• First aid and CPR certified.
• Valid Ontario Driver’s License.
Work History:
TD CANADA TRUST – Dunnville, ON
MARCH 2007-MARCH 2014:
1 out of 3 employees to hold all combinations to all vaults and time locks.
Able to open bank, count, verify cash orders and load cash machine for the upcoming day
with ease.
Balance CAD and USD books with accuracy.
Complete mid day totals to ensure cash and terminals are balanced.
Very strong focus on creating a great customer experience. Offer advice to customers to
ensure that the bank is working for them.
Effectively close down all terminals at the end of the day and ensure they are balanced.
Accurately close and balance the bank to zero, counting and verifying cash. Able to find
outages and effectively correct them.
Train new employees on the front line, opening duties, closing duties and filing duties.
Health and Safety rep 6 years in a row. Actively complete monthly checklists and accident
reports when needed.
Leader of Fundraising Committee, Social Committee and CEI (Customer Experience Index)
Committee. Hold monthly meetings to discuss events, issues, new ideas and new
policies. Organize fundraisers that benefit organizations in our community. Plan outings
and dinners for our staff. Plan and execute specific days that we dedicate to our loyal
customers.
RUFFINS PET CENTRE – Dunnville, ON
OCTOBER 2007-Present:
Handle cash transactions accurately and effectively with addition to debit and credit.
Efficiently balance till every closing shift.
Open up store promptly and greet customers with a smile.
Clean and sanitize all animal cages and rooms every shift to ensure cleanliness.
Receive, check off invoices, price and put away orders of many sizes quickly and in an
organized fashion.
Work well with fellow employees and follow instructions from supervisor with a positive
attitude.
Book appointments for grooming.
HAMILTON PLASTIC FABRICATIO – Stoney Creek, ON
DECEMBER 2008 – APRIL 2010:
Reorganized entire filing system to make it more efficient and up to date.
Completed numerous filing tasks for their year end.
Completed pay outs and pay ins for work orders.
Volunteer Experience:
DUNNVILLE FIGURE SKATING CLUB – Dunnville, ON
SEPTEMBER 2010-Present:
2010-2012 Vice president.
2013 President.
Organize and hold monthly and weekly meetings.
Purchase ice time for the season.
Organize advertising.
Register new and returning skaters, coaches and board members.
Handle any problems questions or concerns from parents and guardians.
Plan and organize annual Skating Carnival. Annual announcer for our Skating Carnival.
Education:
2005 – Graduated from Lakeshore Catholic High School with honors for 4 years.
References:
Available upon request.
Contact this candidate