Customer Service Sales

Living in New Hyde Park

Thomas W Maczko

*** *** ****** ****** ****: 201-***-****

Wyckoff, NJ 07481 Email: *************@*****.***

Career Overview

Dedicated worker motivated to maintain customer satisfaction and contribute to company success. Over

seven years of experience in a fast-paced environment t. Friendly hard worker that has experience in

diverse retail and customer service environments. Energetic and reliable in a high-end merchandise

environment with proven track record in a demanding sales environment

Core Strengths

• quick learner

• dedicated

• Shipping and receiving

• Telephone inquiries

• Customer service

• Strategic sales

• Adaptability

• Conflict resolution

• Listening skills

• Problem solver

• Courteous demeanor

• hard worker

• work well with others

• Floor set design and visual displays

• Markdown/promotional procedures

• Store maintenance

• Local/state health laws

• Strong organizational skills

• Creative problem solver

• Strong client relations

• Energetic work attitude

• Honest

• Trustworthy

Accomplishments:

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing

long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest.

Sales

• Consistently generated additional revenue through skilled sales techniques.

Product Promotion

• Up-sold products and motivated customers to upgrade current product plans.

Customer Interface

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

Sales Associate

August 2012-Present

Madison Square Garden

Responsible for maintaining customer satisfaction. Greet and assist customers. Make sure inventory is

readily available. Deal with money on a daily basis. Replenish shelves from stock room. Maintain

positive attitude to ensure that the customer have a memorable and pleasant shopping experience.

Attendant/Manager

January 2005-June 2012

The Laundry Room-Lodi, NJ

I earned management trust by serving as key holder, responsibly opening and closing store. I greeted

customers entering the store to ascertain what each customer wanted or needed. Computed accurate sales

prices for purchase transactions. Worked as a team member performing cashier duties, product assistance

and cleaning while providing excellent customer service .Assisted customers in person and via

telephone.Trained new employees by providing knowledge of specific store tasks and policies .Ensured

superior customer experience by addressing customer concerns, demonstrating empathy and resolving

problems on the spot. Interacted with customers and retail buyers to follow-up on shipping statuses and

expedited orders. I managed wide variety of customer service and administrative tasks to resolve

customer issues quickly and efficiently .Interacted with customers and retail buyers to expedite orders.

Received multiple reviews acknowledging my level of dedication to excellent customer service

.Implemented new processes and systems for improving customer service satisfaction. Stocked and

rotated inventory regularly. Performed store opening duties, including counting cash drawers and

checking all equipment for proper functioning .Replenished merchandise shelves with items from the

stockroom. I developed reputation as an efficient service provider with high levels of accuracy. I

Maintained positive attitude to make customer's experiences memorable and pleasant.

Produce Clerk

May 2011-June 2012

The Fresh Market-Montvale, NJ

Responsibly opening and closing store .Greeted customers entering the store to ascertain what each

customer wanted or needed. Described product to customers and accurately explained details and care of

merchandise .Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests. I answered questions regarding store and products, while maintaining knowledge of

current sales and store promotions. Maintained up-to-date knowledge of store policies regarding

payments, returns and exchanges. Computed accurate sales prices for purchase transactions .Conducted

weekly walk throughs with the General Manager to discuss all interior visual displays including store

window presentation.Worked as a team member performing cashier duties, product assistance and

cleaning while providing excellent customer service .Assisted customers in person and via telephone

.Trained new employees by providing knowledge of specific store tasks and policies .Ensured superior

customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot. Cross-trained and provided back-up for other customer service representatives when

needed .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited

orders. Managed wide variety of customer service and administrative tasks to resolve customer issues

quickly and efficiently. Interacted with customers and retail buyers to expedite orders. Maintained

cleanliness and presentation of stock room and production floor .Maintained cleanliness and presentation

of stock room and production floor. Assisted customers with food selection, inquiries and order

customization requests. Assisted customers with store and product complaints. Received multiple reviews

acknowledging my level of dedication to excellent customer service.Stocked and rotated inventory

regularly. Organized the store by returning all merchandise to its proper place.Replenished merchandise

shelves with items from the stockroom.Recommended alternative items if product was out of stock.Built

long-term customer relationships and advised customers on purchases and promotions.Dedicated to

continuously improving sales abilities and product knowledge.Stocked and rotated inventory regularly.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Organized

store merchandise racks by size, style and color to promote visually appealing environment.Answered

customer questions regarding store merchandise, department information and pricing.Designed displays

to make the store experience interactive, engaging and reassuring. Recommended, selected and helped

locate merchandise based on customer needs and desires.Expressed appreciation and invited customers to

return to the store.Communicated all merchandise needs or issues to appropriate supervisors.

Sorter

January 2008-December 2010

UPS-Saddlebrook, NJ

Loaded trucks sorted packages Handled daily heavy flow of packages Maintained cleanliness and

presentation of stock room and production floor.Created and maintained an organized environment.

Produce/Bakery

January 2008-April 2009

Stop & Shop-Wyckoff, NJ

Greeted customers entering the store to ascertain what each customer wanted or needed.Answered

questions regarding store and products, while maintaining knowledge of current sales and store

promotions.Worked as a team member performing cashier duties, product assistance and cleaning while

providing excellent customer service.Answered customer questions regarding store merchandise,

department information and pricing.Facilitated accurate markdowns and monthly inventories.

Plumber

2002-2005

Cabillero and Sons- Monmouth County, NJ

Assemble pipe sections, tubing and fittings, using couplings, clamps, screws, bolts, cement, plastic

solvent, caulking, or soldering, brazing and welding equipment. Fill pipes or plumbing fixtures with water

or air and observe pressure gauges to detect and locate leaks. Review blueprints and building codes and

specifications to determine work details and procedures. Study building plans and inspect structures to

assess material and equipment needs, to establish the sequence of pipe installations, and to plan

installation around obstructions such as electrical wiring. Toilet, sink, tub, shower repairs and

installations. Keep records of assignments and produce detailed work reports etc

Warehouse

2012-2013

Toys R Us-Carle Place, NY

Unload deliveries from the truck, replenish selves as needed, provide prompt customer service

Warehouse/Picker/Packer

2013

Bosco-Oceanside, NY

Fasted paced food distributor, picker/packer/truck loader, make deliveries

Warehouse

2013

Surya Basil-New Hyde Park,NY

Picker/Packer/Shipper with inventory, load and unload merchandise

Educational Background

Ramapo High School, 1994

Ramapo, NJ

High School Diploma

Teterboro Vocational School

Plumbing Certification

References Furnished Upon Request

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