Sales Customer Service

Curriculum Vitae Thirunavukkarasu Saravanan

T Saravanan

Copenhagen, Denmark

Email: ******@*****.*** Mobile: +45 81471736

Experience Summary

* ***** ** ******* ************* experience in Retail, Banking and majorly in the Gambling

industry.

Strong experience in Customer relations, Sales and Customer Support.

Held management and sales responsibilities.

Languages Known

English (Advanced)

Danish (Learning advanced)

Swedish (Beginner)

Technology

Operating System W indows 2007

XP

Microsoft package – W ord, Excel, PowerPoint

Software Products

Ms Outlook

Programming Languages HTML (Basic)

(Learnt) ASP.Net (Basic)

Qualifications

Degree and Date Institute Major & Specialization

Master of Business University of East London, UK International Business

Administration

Diploma in B2B E- London School of E-Commerce -

Commerce

PGDBA School of Technology and -

Management(London)

Bachelors in Business Bangalore University, India -

Management

Certifications & Trainings

Certification/ Training on Certified by Date Certified

Customer Service and Customer Behavior W illiam Hill PLC 2004-2011

(Internal)

Fraud – Money Laundering, Slow Count, W illiam Hill PLC 2004-2011

Drugs, Football Bets, Product Marketing, (Internal)

Team Management, Training on Gaming

Machines

IRDA (Life Insurance exam) for Tata AIG Phoenix Academy 2001

Life Insurance

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Curriculum Vitae Thirunavukkarasu Saravanan

Assignments

The details of the various assignments that I have handled are listed here, in chronological order.

Company American Express (Denmark)

Since Aug 2013 – till date

Period

Company Profile American Express Company, also known as AmEx, is an American

multinational financial services corporation. The company is known

for its credit card, charge card, and traveller’s cheque businesses.

Role Front Desk Person, this involves:

Customer handling.

Till and Safe responsibilities

Understanding and applying Central Bank Regulations,

Company Policy On Audit, Security, Cashiering Procedures

and Anti-Money Laundering Legislation

Participating in initiatives like: Forex News, R&R Program

etc.

Understanding Express Change System

Achieving monthly targets.

Knowledge Of Forex Market, Products And Services

Company W illiam Hill PLC (London)

Since March 2004 – December 2011 (Part time till 2006 and then

Period

Full time)

Company Profile W illiam Hill PLC is one of the largest bookmakers in the United

Kingdom.

Role Deputy Manager, this involved:

Control, Administration and Risk Mitigation.

Deal with Mystery shoppers coming to our shop.

Financial Systems: Banking of the hard cash in store.

Finance estimation: Estimate the fund amount to be kept in

store and how much deposited in bank.

Sales promotion to achieve business targets. Average

weekly target - £7500-£10000. Achieved 3rd highest

revenues in the whole country.

Vendor Management: Negotiating rates and timelines with

various vendors and ensure effective and timely delivery.

Control Shop Margins by efficiently applying Trading Policy.

Frauds

Monitor and Control Shop Expenses within the given

budget

Client Relations

Team Building and Leadership

Also held below roles:

Customer Sales Assistant

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Curriculum Vitae Thirunavukkarasu Saravanan

Company H & M Hennes & Mauritz AB (London)

Since Dec 2002 - Feb 2004 – Part Time

Period

Company Profile H & M Hennes & Mauritz AB (operating as H&M) is a Swedish

multinational retail-clothing company.

Role Sales supervisor and Cashier, this involved

Attending Customers

Billing

Swamy and Sons (Civil Engineers) – Bangalore, India

Company

May 2001 to August 2002 – Full Time

Period

Company Profile Swamy and Sons is a Civil Engineering and Contracting company

in Bangalore.

Role Assistant Manager, this involved:

Responsible for Control and Administration: General Admin

role that involved filing Client details, Creation of Business

Communications, chairing meeting with the clients and

liaising with the builders.

Field Responsibilities: Ensure that the onsite job is as per

schedule, ensuring client requirements and specific ations

are met and all the equipment is supplied and are in

working condition.

Business Development: Responsible for improving

business and strategizing Business Marketing.

Maintenance of Company Accounts: Maintain basic

company accounts, Ledger Entries and Petty Cash Book.

Auditing: Auditing of the company’s day to day business,

including supply and credit payment and invoice.

Human Resources: Responsibility for recruiting marketing

staff and sales person and was involved in training people.

Impart Training to new hires and communicate market

information to Staff.

Personal Interests

W atching documentaries and international travel.

Solving crosswords and playing board games.

W atching and Playing Football

Extra-Curricular Activities

Represented William Hill PLC as a team member of Football Team (2005-2011)

University Captain for Football(1999-2001)

W on Second place in 5Km Marathon at University level (2001)

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