Customer Service Years Experience

Maureen F. Gechter

**** ********* ******, *.*. Box 22144, Akron, Ohio 44302

330-***-****

********@*****.***

OBJECTIVE

To acquire a full time position with an organization that will allow me to

utilize my transferable work skills, expand on my previous experiences and

provide an opportunity to acquire new skills.

SKILLS PROFILE

. Over 20 years experience providing exceptional customer service and

understanding the needs of consumers served.

. Strong analytical background with the ability to analyze data.

. Ability to work independently or within a team environment.

. Ability to build relationships and communicate effectively with

consumers and professionals.

. Strong research and organizational skills with an eye for detail.

. Strong proficiency in various computer software programs.

EXPERIENCE

TSA

August 2011 - Feb 2014

Suarez Corporation Industries, 555 Graham Road, Cuyahoga Falls, Ohio

. Responsible for contacting current customers to offer additional

products and services.

. Problem solving customer concerns and providing solutions.

. Communicating with customers in a friendly manner while following

scripts.

. Ability to rebut effectively any objections from customers.

. Responsible for completing customer order accurately.

Researcher July 2011 - Oct

2012

EBSCO Teleservices Research, 1717 Brittain Road, Suite 107, Akron,

Ohio

. Conducting market research to obtain feedback from consumers regarding

services performed by various companies.

. Gathering required information from consumers and input data.

. Formulating appropriate questions without bias.

Sole Proprietor November 1989 -

2011

Maureen F. Gechter, Attorney at Law, LLC, Akron, Ohio

. Represented a diverse group of clients in various legal matters.

. Established positive relationships with clients and developed

appropriate legal strategy based on the client's specific needs.

. Drafted complaints, answers, motions, appellate briefs and other legal

documents.

. Attended court hearings and represented clients throughout legal

proceedings.

EDUCATION

J.D. Cleveland Marshall College of Law

B.A. in Accounting Cleveland State University

A.A. Cuyahoga Community College

References Available Upon Request

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