Customer Service Manager

G ER MA I N E M U R RAY-DAV IS

*** ****** ****** • WARRIOR,Alabama,35180

205-***-**** (home) 205-***-**** (cell) • ************@*****.***

S U M MARY OF QUAL I F ICAT IO NS

I have many years of experience, including as an Office Coodinator, as a Human

Resource Administrator and as an Office Manager in industries including Business

Services and General Merchandise Stores.

Most recently, I worked duel roles as an Office Coordinator and Human Resources

A dministrator at Genesee Packaging Inc., Specializing in corrugated packaging for the

automotive industry from September 2010 to June 2012.

I am currently studying at University of Phoenix, Online pursuing a Master in

Psychology, and recently received a Bachelor of Human Service/Management from the

same University. I have also studied at Jordan College, Flint, M I where I received an

Associate Degree Social Work.

P ROFESSIONAL WORK OF EXPER I E NCE

Victim Services of Cullman September 9, 2013-Present

Cullman, Alabama

Shelter Services Specialist, Weekend Staff

• Client services

• In takes

• Communication

• Directing clients

• Provide resource direction

• L istener

• Inspector

• Case Management

Genesee Packaging I nc., Specialist in Cor rugated Packaging

F L INT, Michigan

O ffice Coordinator September 2010-June 2012

• Communicated with automotive customers

• Supervised printing center

• P roduced reports

• E xpedited hot material

• P rinted labels

• O rdered supplies

• Monitored office equipment

• Data entry

• Receptionist

Genesee Packaging I nc., Specialist in Cor rugated Packaging

FL INT, Michigan

H uman Resources Administrator M arch 2002-June 2012

• In terviewing for hourly automotive packaging position and salary office staff

• H i ring for hourly automotive packaging positions

• Training for hourly workforce

• Attendance for hourly and temporary salary workforce

• Benefits for hourly and salary workforce

• Payroll for hourly and temporary salary workforce

• Leave of Absence

• H i re Orientation

• Workmen Compensation

• Safety

• Termination of hourly workforce

• Receptionist

Genesee Packaging I nc., Specialist in Cor rugated Packaging

Flint, Michigan

O ffice Manager M ay 2000-March 2002

• Generated work orders

• Supervised office staff

• Supervised printing center

• Produced reports

• Communicated with customer

• Ordered supplies

• Expedited hot materials

• Data entry

Genesee Packaging I nc., Specialist in Cor rugated Packaging

F lint, Michigan

P r int Shop Coordinator September 1998-May

2000

• Printed labels

• Data entry

• Checked labels

• Produced reports

• Receptionist

Meijers

F lint, Michigan

C ashier October 1991-August 1998

• Processed customers purchases

• Packaged customers i tems

• Handle cash

• Answered questions

• Customer service

• Answering phone

Volunteer

YWCA - Support Specialist, and

King Elementary School - After School Program Facilitator

E DUCAT ION

U niversity of Phoenix, Online Bachelor of H uman Service/Management

J ordan College, Flint, M I, Associate Degree Social Work

A DD I T IO NAL I N FOR MAT IO N AND SK I L LS

S kills: Nurses Aide, Housekeeping

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