Customer Service Pvt Ltd

RESUME

Nagarjuna Reddy N

Chaythanya Nivas,

Plot No: 43/44, sector 4A,

Koparkhairane,

Navi Mumbai-400709 **************.***@*****.***

Ct No: 902-***-****

OBJECTIVES:

To obtain a changing position in the industry with a growth-oriented firm that provides me

opportunities for advancement where I can utilize and develop my professional skills.

I claim following qualities for myself in relation to my profession.

Create, alert, observant, active and able to carry out the work in given time limit

with accuracy.

Willing to access responsibility.

Committed team member as well as friendly and thoughtful person.

Ability to use judgment and initiative.

Ability to communicate effectively.

Ability to lead team as well as individually.

WORKING EXPERIENCE

Reliance Communication Infrastructure Pvt Ltd {11th Nov 13 to till date}

Quality Spock(Clients Business)

Providing quality feedback for partner teams

Preparing reports related process development

Quality projects proposing

IVR validation

Calibration with partner location

Performance review with center heads or QA AM’s(RMP,Targets..et.c)

MOM with partner QA’s

Kochar InfoTech Pvt ltd

Training coordinator, Bangalore

As a Trainer {21st Oct 12 to 1stApril 13}

Being a bridge between executives and higher management.

•

Proving a guidance of newly joined executives.

•

Training the new joiner on product, Process as well as on soft skill.

•

Certified as a trainer by Reliance trainees.

•

6th Month of total experience of being a trainer.

•

As a senior Technical support executive {21st Jun 11 to 21st Oct 12}

• Handling an escalation of irate customer.

• Also handling third level escalation of the customer.

• The main target on this level is the customer satisfaction.

• Providing the best customer service by going out of the way.

As Technical support Executes {30th Nov 10 to 21st Jun 11}

• Handling an incoming call of Reliance pre\post customer of AP & KK, Maharashtra and

Goa.

• Provide timely and accurate information to customer.

• Try to reduce a repeat calls from customer.

• Giving the customer satisfaction to the priority.

• Meeting and overachieving targets for activity assigned.

EDUCATION QUALIFICATION:

Graduation: B.Com, Meghalaya University.

OTHER QUALIFICATION:

• I have done certified course Tally 9.0 and soft skill training from TIME.

• I have the computer knowledge of (MS-office: Word, Excel, Power point and internet

surfing)

• I have certified with TIME Institute for Communication and Soft skills.

PERSONAL DETAILS:

DATE OF BIRTH : 30-9-1988

INTERET & HOBBIES : Listing music and watching movies.

LANGUAGES : English, Kannada, Telugu & Hindu

PERMENANT ADDRESS : Narayanaswami kote,

Bagapalli, Chikkaballapur dist

Karnataka, Pin-561 205, India.

Yours Sincerely,

{Nagarjuna Reddy N}.

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