Engineer Quality

Sushama Fadte

Address: C/o Raje, Vashali Society, Flat No 302, Behind Kothrud Stand,

Kothrud, Pune - 38

Mob. No: 976-***-****/976-***-****

Mail:********@*****.***

ACADEMIC RECORD

. I T I in "Electronics" from Industrial Training Institute, Farmagudi

-Goa, during the year 1998-2000. (61%)

. XIIth Commerce (H.S.S.C.E) Goa Board March - 1998 (55.9%)

. Diploma in Computer Management. From Institute Dias, Panaji - Goa,

during April' 1997 with First Class. (61.9%)

. Xth (S.S.C.E) Goa Board March 1996 (52%)

COMPUTER SKILLS:

. Operating Systems: Windows-95/98/XP/2000

. Ms-word, Excel, tally 6.1, Internet

PERSONAL PROFILE

Father's Name: Shri Narayan P Fadte

Nationality: Indian

Marital status: Single

Languages Known: English, Hindi, Marathi, and Konkani

Permanent Address: SurchemBhat, Kumbharjua

P.O Marcela 403107, Goa

PROFESSIONAL EXPERIENCE

JOB PROFILE

Worked with "Electronics Agencies" as "Sr. Customer Support Engineer"

Electronics Agencies. Pune

Functional Area: Test & Measuring Instruments

Duration: From August 2012 to April 2013

Role: Sr. Customer Support Engineer

JOB PROFILE

. Managing clients like M/s Blue Star Ltd, for Aero-flex

Telecommunication equipments, M/s VXL Technologies Delhi, for RF

generators RF Wattmeter etc, M/s Scientific Mes-Technic Pvt Ltd for

various types of Test & measuring Instruments

. Managing the tenders for various government & semi Government

organization like All India Police Wireless, Paramilitary Forces

Railways BSNL etc Also supplying the Test & Measuring Instruments to

wide range of users in Manufacturing service research& development

education Institutes & many others

. Assuring proper Service are delivered

Wipro BPO Ltd., Pune

Functional Area: Outsourcing Process

Duration: From August 2008 to July2012

Role: Sr. Associate

JOB PROFILE

Worked with Wipro BPO Ltd., for Bell Canada Telecom Outsourcing Process and

also worked for British Telecom Outsourcing Process

Completed training on

. Fundamental of Telecommunication.

. Communication Tools Kits.

. Generic UK Operation.

. Managing backhand telephone system works for bell Canada.

. Accessing the customer data by using emulator's session's computer

program's BCRIS IPAIRS DMS MFAS VMAS systems form the mainframe, view

several sessions & simultaneously manipulate multiple applications as

per the customer requested order

. Assigning telephone system works through connection of wires terminals

& cables that creates a dial tone & features path between central

office & customer house

. Activating all orders that does not download to MFAS & DMS by using

EMAAK

. Knowledge of telecom order management process

. Processing the initiation of a commercial order into a system &

complete all hand office whole. By provisioning technical allocation

in completion of the telecom leased order

Bharat Sanchar Bhavan Ltd., Panaji Goa

Functional Area: Material Management Department

Duration: January 2003 to March 2008

Role: Assistant to Dept. General Manager

JOB PROFILE

. Dealing with Inventory Management System Software package for

implementation of stores records

. Preparing correspondence & monthly reports to Head Office & to field

Officers.

. Making calls to the customer and telling them about current scheme,

solving their queries

. Retaining suspended customer by offering them good schemes.

PAST EMPLOYMENTS

Magic Electronics Verna Industrial Estate, Verna-Goa

Functional Area: Production & Quality Department

Duration: November'2001 to December 2002

Role: "Process Quality Control Engineer"

JOB PROFILE

. Checking the quality of inward material

. Inspection of the finished product and assuring its quality

. On job training to operators during flow of process.

. Maintaining fall of rate at minimum rate while checking the quality

of work done by the operators during production.

. Implementing improvement schemes for production

M/s Zenith Computers Ltd, Sancoale Industrial Estate Zuarinagar Vasco -

Goa.

Functional Area: Production & Quality Department

Duration: October 2000 to August 2001

Role: Trainee Technician

JOB PROFILE

. Assembly of computer systems PC 286, 386 PC-XT

. Testing of motherboard, SMPS, keyboards, monitors

Hobbies: traveling & music

OTHER QUALITIES

. Hard working, enjoying the profession through the job satisfaction.

. Taking tasks and completion on time.

. Reliable and flexible.

. Self-starter and quick learner.

. Written & verbal communication skill in English, Marathi, Hindi,

Konkani

OBJECTIVE

Looking for challenging job where I can reach at infinite success with

full efficient effectiveness and hard work for the growth of an

organization along with improvement in my own professional skill.

(Miss. Sushama N Fadte)

Contact this candidate