Customer Service High School

Alissa Lazar

**** ******* ****, **********, *******, L7M0E1

• Cell: 905-***-**** • Home: 905-***-****

• Email: **.******@*****.***

Objective

To obtain a full-time job that will enable me build upon my current knowledge and experiences.

Summary

Responsible, dedicated and friendly individual who, through previous experiences has developed the

ability to remain patient under tough circumstances. A hard worker, who is able to work well with others,

the following skills have been established and relied upon during volunteer and paid experiences:

People Skills:

Eagerly volunteered for two years at a local retirement home.

•

Has gotten many compliments regarding customer service.

•

Able to start a conversation with customers in a light and friendly matter

•

Easily able to empathize with clients

•

Organizational Skills:

Constantly exposed to a fast paced work environment, continuously adapting to new situations

•

while remaining calm and efficient.

Able to successfully multitask.

•

Works well independently

•

Leadership Skills:

Planned activities with the elderly and assisted them with errands.

•

Assisted in facilitation of after school programming

•

Computer Skills:

• Familiar with Word, Publisher, Excel and PowerPoint

Education

Mohawk College, Hamilton, Ontario, 2012-present

Social service worker program

M.M. Robinson High School, Burlington, Ontario, 2008-2012

Completed Not-for-Profit SHSM requirements, Graduated with honours

Employment History

Fortinos, Burlington, Ontario, Joe Fresh apparel clerk, 2011- Present

Lakeshore Place Retirement Residence, Burlington, Ontario, Cooperative Education Activity

Coordinator's Assistant, February 2012- June 2012

Alissa Lazar

Page 2

Wendy's, Burlington, Ontario, Crew Member, 2009- 2011

Lakeshore Place Retirement Residence, Burlington, Ontario, Volunteer, 2008- 2010

Tim Horton's, Burlington, Ontario, Restaurant Worker, 2008- 2009

Field Placement Experience

Start2Finish, Burlington, Ontario, Student Intern, September 2013- Present

• Assisted in Run4Change Campaign by making calls to clients at high schools and elementary

schools across Canada

• Made reference checks for volunteers

• Helped to facilitate after school Running & Reading club for at risk youth

• Assisted in creating information booklets for parents and volunteers about how to manage with

children and stress

Breast Cancer Support Services, Burlington, Ontario, Executive Director, January 2013- April 2013

• Answered the phones and took messages

• Greeted clients and directed them to the appropriate person or area of the building

• Assisted with fitting of Mastectomy bras, prosthetics, wigs and bathing suits

• Be there for clients to speak to on a personal level

• Booked appointments and handled donations of cash, wigs, prosthetics etc.

Awards/Certificates

Ontario Secondary School Diploma, Completed Not-for-Profit SHSM requirements, Received June

2012

Conflict Resolution Certificate, Received May 2012

Customer Service Awareness Certificate, Received May 2012

Standard First Aid with CPR C+ AED, Received November 2011

Contact this candidate