Customer Service Sales

Namrata Verma

**, ******* *********, **** **.**

Patparganj, IP Extension, Delhi-110092

Mob: +919*********

Email: *************@*****.***

Career Objective

Add value & increase the customer satisfaction index in a professional

organization through my knowledge & experience other than gaining self

satisfaction and career growth while being resourceful, innovative and

flexible.

Academic Credentials

. Bachelor's in Science (BSc.)

(J.P. University, Bihar)

Professional Qualification

. One Year Honours Diploma in Software Management. (Oracle/C- C++)

(Data Infotech, Jamshedpur)

. One Year Diploma in Retail Sales Management

(Annamalai University)

Skills Set

. Proficient in basic Computer Application (Windows 2000/XP/98, MS Office,

Internet).

. Good in written & spoken English & Hindi.

. A wavering commitment to customer sales & service, with the ability to

ensure high quality and timely expedition of customer requests, build

productive relationships, resolve complex issues and win customer

loyalty.

Core Competencies

. A Customer service Professional (Back end & Front end) with high

orientation to high quality & result oriented service.

. A strong orator with hands on experience in anchoring & announcing at

voice media forums. (All India Radio)

. An effective communicator with good interpersonal skills and apt

experience in training and development of subordinates.

. High customer focus with good people skills and ability to interact with

a wide range of customers & client demands & queries.

. Post sales/service activities like follow up with the customers,

reminders and handling customer grievances for superior customer

service.

. Building and maintaining healthy business relations with major

customers. Ensuring maximum customer satisfaction by achieving

performance parameters delivery & quality norms.

Professional overview

Oct 12 - Dec 13 Reliance Communication, Jamshedpur, a leading mobile

service providing in India as Customer Service Associate.

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Key responsibilities:

. Handling customer calls & queries both in voice & backend process.

. Tele calling for sales of Mobile Service packages (Voice & data Plans)

. Processing call details & updating information on an online application

for the process.

. Interaction with clients & customers to resolve any issues to ensure a

satisfactory service to the client.

Dec 11 onwards, All India Radio (AIR), Jamshedpur (A voice

Announcer/Programme Coordinator as a contract employee). Part-time

employment 4-8 hours of weekly working.

Key responsibilities:

. A Hindi programme/coordinator anchor at Regional Radio channel. (Primary

AIR channel)

. Voice casting of entertainment/informative programmes & in between music

programmes at local level.

. Promoted the marketing and increased the advertisement revenue of few

radio entertainment popular programmes like Yuvani, Kalkarkhane, Ghar

Grihasthi etc

Dec 09 - March 12 Aegis Co. Ltd. Leading Domestic BPO, Jamshedpur.

(Dedicated Voice/Web call centre for Airtel) as Customer Service Associate.

Key responsibilities:

. Handling the outbound & inbound calls for both sales & service for a

telecom process of Airtel.

. Managing entire process of validating new connections, client document

verification procedures, resolving queries, assisting in availing

promotional offers.

. Extensive experience in analyzing and settling unresolved customer

queries and maintaining healthy relationships.

Hobbies/Extracurricular Activities

. Reading newspapers/magazines.

. Meeting & interacting people.

Personality Strengths

Good Analytical Skill, A keen & quick learner, Positive, winning & creative

attitude, Flexible & dynamic disposition. Detail-oriented and organized,

Able to handle multiple tasks concurrently. A team player.

Personal Information

Date of Birth 04 Nov 1977

Gender Female

Marital Status Married

Date

Namrata Verma

New Delhi

Contact this candidate