Customer Service Management
Resume:
Brittany A. Cameron, MBA, CMP
********.*******@*****.***
EXECUTIVE SUMMARY
Brittany Cameron brings an extensive background in planning, marketing and execution of events and
communities. Her experiences range from developing and managing high-level corporate events and
multi-track content-focused conferences to smaller member meetings and roundtables. Brittany is a
detail-oriented individual who executes thoroughly planned events and marketing campaigns. She has
established a reputation for successfully implementing multiple projects and events while maintaining
a high level of quality and exceeding budget expectations. Her passion for offline and online
communities has driven her to find opportunities to connect attendees from her events on a continual
basis.
Brittany also possesses strong organizational skills, keen attention to detail, and the ability to
effectively manage multiple priorities while maintaining a high level of interpersonal communication
and a customer-first mindset. In addition to a high level of accountability, adaptability and
professionalism, Brittany takes pride in building a positive work environment to ensure others are able
to grow and succeed in an organization as well.
CAREER HIGHLIGHTS
Achieved 187% of revenue goal for a first-time event
Grew an existing events division revenue from $800,000 to $1.5 million in less than two years
Consistently received ratings from sponsors, speakers and attendees of 5 out of 5 for overall
experience with event management
Developed community plans for utility audience or various levels
Built and maintained several social media sites for small businesses
WORK EXPERIENCE
February 2014 – Present INITIATE* LLC I Denver, CO
Partner, Community Guru; Consumer Advocate, Smart Regions Initiative
September 2013 – Present Lyft Denver, CO
Driver, Mentor & Community Advocate
August 2010 – December 2013 Energy Central Aurora, CO
Program & Events Manager
September 2009 – 2014 Ascension Public Relations Dallas, TX
Social Media Consultant
January 2007 - September 2009 University of Dallas Irving, TX
Director of Student Activities and Recreational Services
SKILLS & QUALIFICATIONS
Business Management: Created and implemented business models for conferences, including
budgeting and P&L balancing.
Marketing: Partnered with marketing departments to create and implement event marketing plans
including websites, sales materials, brands, social media and onsite experiences.
Client Management & Customer Service: Drove the delivery on all sponsorship offerings, attendee
experiences and content completion while maintaining excellent customer service ratings.
Project & Operations Management: Managed all event activities including attendee experiences,
onsite branding, hotel/venue management, room blocks, food and beverage, guarantees, activities,
AV, database creation and maintenance, and evaluation distribution. Planned, managed and
coordinated logistics for all events including contract negotiation, vendor hiring and management,
travel, shipping, budgeting, communication with sponsors and speakers, and registration.
Program Management: Managed internal team and outside resources for event execution from
content building through onsite management
Community Management: Co-contributer to 2 online communities for Lyft. The Denver driver
community has over 300 members. Respond to real-time questions, promote positive & fun
discussions and ensure the community maintains the Code of Honor. The New Driver Lounge has
over 3000 members nationwide and is reserved for new Lyft drivers within their first 30 days. Provide
support for new drivers, encourage them to own their rides, answer questions and promote positive
dialogue. Work with other mentors and the Lyft HQ team to brainstorm new ways for driver community
engagement.
EDUCATION
Certified Meeting Professional
July 2010
Masters of Business Administration, Concentration in Sports & Entertainment Management,
University of Dallas Graduate School of Management; Irving, TX
August 2009
Bachelors of Arts in Modern Languages, Concentration in Spanish,
University of Dallas; Irving, TX
May 2007
HONORS
Member of Sigma Iota Epsilon
National Association of Professional Women: Woman of the Year 2011
Who’s Who Among Young Professionals (2008)
Member of the University of Dallas National Alumni Board
ACTIVITIES
Jericho Jog Planning Committee (2012)
Tough Mudder 2011, 2012 & 2013 Finisher
Young Adult Coordinator (2011-present)
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