Customer Service Sales
Resume:
Jamila Stover
Winston-Salem, NC 27106
Objective: To obtain a customer service/sales position.
Qualifications: Extensive front line and call center experience. Strong ability to communicate, negotiate, and close. Highly effective listening and probing skills. A team player who emphasizes goal achievement and enthusiasm around company objectives. Able to relate and work with diverse people. Proficient PC user.
Education:
1994-1998 Carver High School, Winston- Salem, NC/ High School Diploma
1998-2000 NC A&T State University, Greensboro, NC/ Speech Pathology
Employment:
2012-Present Pepsico Direct Sales
Responsible for making outbound and taking inbound calls. Taking replenishment orders and selling in new products and promotions to increase the accounts profits. Paying close attention to detail turning calls into a positive experience for the customer. Executing seamless coordination and communications with customers.
2011-2012 Aon/Mountain Lt, Flexible Spending Accounts, Benefits Analyst
Provided guidance on benefits related issues to ensure proper handling of inquiries and documentation. Interfaced with internal team members in determining the appropriate handling of sensitive claims. Advised participants of their flexible spending account balance as well as advised participant of their flexible spending card status. Responsible for creating and maintaining documentation of day to day work activities.
2006-2008 American Express, OPEN Customer Care Specialist/Sales
Handled inbound customer service calls. Assisted customers with small business credit card accounts. Answered and negotiated customer accounts while providing excellent customer service. Analyzed customers overall accounts and offered various card products that would enhance customers business and overall customer satisfaction.
2002-2006 Bellsouth Operator Service, Customer Service
Respond to inbound telephone customer request for assistance. Insure all customer requests are addressed and needs are met. Educate customer in available services and instruct customer on any self-help procedures for future needs. Negotiate with other Bellsouth Departments to provide excellent customer service and also to meet company service objectives.
2000-2001 API Distribution, Outside Sales Merchandise
Responsible for distribution and sale of wholesale sundry items to business and individuals. Introduced new products and effectively overcame objections in a calm convincing manner to encourage and ensure close. Maintained accurate and organized records.
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