Customer Service Real Estate

O’Neal Howard Jr.

Email: ***********@***************.***, (Msg.) 949-***-****

PROFESSIONAL OBJECTIVE: I am seeking an opportunity where I am able to provide administrative support and

customer service to assist my fellow associates and clients. The position I desire is one where my years of experience in

real estate related roles and administrative roles maybe utilized. I am looking to enhance my knowledge and the

department I am employed in.

SUMMARY OF QUALIFICATIONS:

• Five years plus as an Administrative Assistant and I received a Certificate of Paralegal Studies

• REO Title Curative Experience, a portfolio of 300 plus properties.

• California Real Estate Licensed, Call Center, Customer Service Experience, and Eight years plus in Title field.

• I am Accustom to Public Speaking, and Eight years plus as a Facilitator of a Leadership class.

SOFTWARE AND COMPUTER SYSTEM:

• Equator, First American Fast Web, Data Trace, Data Tree, Mortgage Service, Outlook, Lyricall, On Base

• Multiple Listing Service (MLS), CBC Innovis Credit Report, Site X, Microsoft Word, & Excell

PROFESSIONAL EXPERIENCE:

First Team Real Estate Mission Viejo, CA. 11/2008 – 07/2013

REALTOR

Present and receive offers to purchase for consideration. Confer with escrow companies, lenders, home inspectors, and

pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Prepare

documents such as representation contracts, purchase agreements. Coordinate property closings, and overseeing signing of

documents.

Orange Coast Title Company, Anaheim, CA 3/2013-7/2013

TITLE ASSISTANT

Monitor Policy Hold List and Rejection List. I post of files and the defects on title to the list. Research records in an

effort to remove defect. Receiving and reviewing of mortgage documents from clients, such as Freeze Close Letters,

Closing Packages, Loan application, HUD, Payoff Letters. Communicate with clients, filling request provide documents

and or Policies. Prepare files review and recording. File Management.

Michaelson, Connor & Boul, Huntington Beach, CA 12//2010 - 4/2012

TITLE CURATIVE / HOA SPECIALIST, Title Department

Review title prelim of REO Properties for title defects and addressing those defects to provide clear title so that property

is sold free and clear of any encumbrances.Contact FC Attorney or Trustee’s to verify if notice was given to Junior

BeneficiariesNegotiate pay-off / Demands for Tax liens, Judgments, UCC (Financing Statements), etc…Giving directions

to a team of Realtor’s. Maintain open communication with client, vendors, and team members. Distribute a copy of the

invoice and W9 to the Accounting for payment. Negotiate with HOA or with the HOA’s Attorney.

Apple One Employment, Orange, CA 2/2008 – 3/2009

TSG / REO SEARCHER, Searching Department, & AUDITOR, Recording Department.

Investigate the financial condition of real estate. Retrieval and identification of properties from public recorders, utilizing

owner’s name, and address, verify, input of property information. Review computer printouts for determination of

documents essential to specific properties search. I audited documents before recording.

New Century Mortgage, Santa Ana, CA 5/2006– 6/2007

RESOLUTION COORDINATOR& CALL CENTER REPRESENTATIVE, Loss Mitigation Department

Processing repayment files, making follow up calls to borrowers and 3 rd parties, to assist borrower in getting caught up on

payment of their mortgage to save their home, avoiding foreclosure. I obtained employment, financial, & expense

information, advising borrower if qualify for repayment program, preparing a package for examination, leading to placing

borrower on a repayment program.

Contact this candidate