Customer Service Manager
Resume:
Kenneth A. Troy
Tampa, Fl 33611
************@*****.***
OBJECTIVE
I have the ability to interpret policies and procedures quickly adapting to a leadership role to meet the needs and
expectations of a company. I am also a reliable, dependable and available team player seeking opportunities for
growth through challenges utilizing my past experiences.
Education
2004 Gibbs College, Norwalk, CT Information Technologies
1984-1985 Danville Community College, Danville, VA
1980-1983 George Washington High School, Danville,
Burlington Coat Factory
Loss Prevention Officer, Tampa Fl 10-13 / 01-14
Responsible for controlling the loss of company property with CCTV and visible contact, Also monitor
employees theft from investigative research,. Using confidential documents and, other resources to find
employees who are cheating the company as well. Also with the help of management we are able to convict
those who are cheating the company from profits. Responsible for audit to check management details of
accounts documented.
Rent King
Account Manager, Tampa, Fl 05-13/ 10-13
Responsible for obtaining information needed for collecting of merchandise or payments, Learned closing and
opening operation, Made calls to customers to assure their awareness of a past due balance or house visit to
collect monies due, or to recover merchandise that was past due. Also Operated registers to take payments from
customers or sales of merchandise. I assisted in the store over all layouts of designs.
Wieser Security,
Security Site Supervisor, Tampa, FL 09-09 / 05-13
Working at various location from private communities to large companies. Documenting different type of
request as well as leading staffs of 2 to 12, displaying flexibilities from leadership and great customer service.
Confirming residents and employees alike and need for access to property. Organized documents such and
payroll, faxes, termination request, disciplinary actions, and property manager request of schedules and
structure within the company policy. I Inventoried cars entering and leaving the rental property using Vin
Numbers of vehicles. Checked for damage
Buddy's Home Furniture
Credit Manager St Petersburg Fl 05-2012 -/ 08-2012
Arrange for debt repayment or, Establish repayment schedules, based on customers financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return
merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the
terms of sales, service, or credit contracts.
Ruth Eckerd Hall,
Events Specialist/Security, Clearwater, FL 09/2011 - 05/2012
Implement and monitor processes to reduce property and financial losses. Establish and arrange scheduled
events and the security of the event. Responsible for the parking lay out and the direction of the staff and all
patrons. Set-up conference rooms for the sale of all performers memorabilia. Greet guests, shows conference
rooms, assists with essential central services such as reception, answers and confirms public inquiry calls from
the general public, traffics callers to appropriate resources and supports their navigation with knowledge,
discretion and sensitivity. Investigate known or suspected internal theft, external theft or vendor fraud.
Collaborate with law enforcement agencies to report or investigate crimes. Inspect buildings, equipment, or
access points to determine security risks. Maintain documentation or reports on security-related incidents or
investigations
Wal - Mart Corporation,
Produce Clerk, Pinellas Park, FL 01-08 / 05-09
Stocking and merchandising arrivals at store from truck
Housekeeping related duties for the store
Customer service provided as well as price adjustments
Creating and arranging displays for the store/ restocking
Van Ru Credit Corp
Accounts Receivable/Collection Specialist, Largo, FL 06-05/ 10-08
Instrumental in collecting accounts that were over 10 years old.
Instrumental in company growth with outstanding accounts collection
Able to resolve balances that exceeded 35,000 with monthly installments or balance paid in full as resolution.
Top five collectors with over 65,000 dollars collected for over a six month period.
Was outstanding collector for six consecutive months with growths over 69% of the company profits for each
month
Received company bonus and awards for dedication and performance
Used ten key calculators' and computerized notes to negotiate settlements
Allied Security,
Mall Security Supervisor, Bridgeport, CT 10-01/ 03-05
Complete surveillance of property and outer perimeter by CCTV for all access safety for customers, mall
shoppers and parking areas
Responsible for a staff of nine employees within that shift
Provided customer service to those who were lost in addition to having the responsibility for lost and found and
theft control
Escorted merchants to bank for deposits
Value City Dept Store,
Operation Manager, Danville, VA 06-97/ 03-01
Responsible for inventory to 4.3% of 6% margins
Responsible for soft lines, shoes, men dress, men sports, and toys during holidays
Controlled shipping and receiving, mark down for shrink control, each department manager as well as staff
Processed POS records each week also responsible for wage control from each department head schedule per
sales reports projection
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