Sales Customer Service

Erin KudalErin KudalErin

Kudal

** *. *** ******, ********, CO 80504

T: 720-***-**** E: *********@***.***

Experience

Program Manager, Trade Shows & Conferences New Hope Natural Media – Boulder, CO 2010 2012

Interpreted high level visual concepts and ideas from creators to implement concrete goals and initiatives.

Crafted detailed timelines and task tracking systems.

Negotiated and assembled competitive proposals with potential suppliers under strict project deadlines.

Worked on a budget with multiple parties to facilitate cost effective hotel bookings for large scale events. Navigated elaborate

databases, websites and registration systems with vendors to satiate event requirements.

Maintained an open channel of communication with management, ensuring the proper informational flow.

Demonstrated keen analytical prowess by identifying impromptu opportunities and challenges during events.

Simultaneously managed logistical flow of resources and time sensitive assignments to achieve goal fruition.

Provided moment to moment support for exhibitors, attendees and staff under extreme situational duress.

Ensured total clarity from multiple third parties in complex endeavors to attain mission success.

Business Processing Specialist – Key Equipment Finance – Superior, CO 2007 2010

Supported sales team and coordinated all aspects of documentation, preparation and funding of all lease transactions to ensure

that the entire lease package is in compliance with appropriate policies and procedures.

Relayed deficiencies in documentation with vendors/customers, sales and operations team members.

Communicated and managed good working relationships with all internal and external clients, ensuring that transactions are

processed correctly and efficiently.

Catalogued, updated and customized sales resources and made readily available for sales team: pricing, product lists, contracts

and correspondence, forecasts and various reports.

Required to participate in the development of a high performance team in terms of productivity, functional breadth and team

behavioral skills.

Conference Assistant – LRP Publications – Palm Beach Gardens, FL 2005 2007

Oversaw the multifaceted production of audio conferences between vendors and trade show presenters; single handedly

managing scheduling, professional correspondence and successful technical function.

Exhibited consistent follow through on product quality, budget tracking and thorough customer satisfaction.

Assisted in the documentation of exhibitor & attendee registration for all conferences and trade shows.

Provided guidance to event speakers and administered handout literature for conference presentations.

Coordinated a plethora of conference logistics; production schedules, agendas, room sets, housekeeping

notes, food and beverage, audio visual, signage, etc.

Electronically processed sensitive continuing education

requests from attendees with appropriate state agencies while leveraging certification costs against budgets.

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Sales Assistant/Office Manager – A Spice of Life Catering – Boulder, CO 2004 2005

Worked as a team player to enable the favorable outcome of events from conceptualization to implementation; expediting, set up,

breakdown, service, bartending and all unforeseen challenges that may have arose.

Supported sales staff in an array of capacities to include: daily administration duties, maintaining databases, written

correspondence, detailed reports and memos, meeting minutes, office supply purchase, clerical tasks, mail distribution and

appointment scheduling.

Produced bids and proposals for clients and retained an accurate depiction of booked & lost business.

Prepared invoices using Peachtree Accounting.

Served as a catch all at various wedding shows and vendor showcases, acting swiftly to overcome obstacles.

Customer Service Assistant Manager – McGuckin Hardware – Boulder, CO 1994 2004

Supervised and scheduled a staff of 35 cashiers.

Responsible for all facets of Human Resource function to include: interviewing, training, employee mentorship and development

and performance evaluations.

Worked closely within the dynamic between top level management, the public and employees.

Evaluated and reinvented new training techniques to improve productivity and reduce errors; ensured optimal customer

satisfaction, operating efficiency, and compliance with store procedures and policies.

Handled and resolved customer questions and concerns utilizing an arsenal unique problem solving skills.

Managed store revenue functions; cash handling, collection, and distribution with the utmost in accuracy.

Thrived in a team environment in the positions of: cashier, sales representative, and receptionist.

University of Colorado, Boulder – BA Communication 1998 2002

Education

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