Customer Service Manager

Danielle Belton

Roles Leader - Lane Bryant

*** ****** ****** - *** *********, CA 94115

**********@*****.*** - 415-***-****

WORK EXPERIENCE

Roles Leader

Lane Bryant - August 2012 to Present

Customer service excellence

• Greet clients with a smile

• Maintain a clean store

• Cash management

• Assist in floor moves, merchandising, and display maintenance

• Participate in year end inventory and cycle count

Cashier

Lane Bryant - June 2013 to November 2013

Greeted customers as they entered and exited the facility

• Customer assistance

• Handling returns

• Communicate clients request to manager

• Assist in the completion of price changes within the store

• Assist in ringing up clients and bagging merchandise

Staff Worker

Lane Bryant - February 2013 to April 2013

02/2013-04/13

Front Desk Administration

• Greeted and assisted guest with any questions they had

• Scheduled and confirmed appointments

• Sorted and delivered mail

• Processed payments for guest and tax professionals

• Answered telephones and directed calls

• Filed away important documents

Staff Worker

Ella Hill Hutch Community Center

• Assisted kids with homework

• Facilitated different sports and games with kids

• Supervised kids on field trips

Intern receptionist

Intern Receptionists

San Francisco AIDS Foundation - San Francisco, CA - June 2009 to September 2011

Answered telephones, screened, and directed calls

• Greeted guest whom entered and exited the organization

• Directed guest to correct destination

• General administrative & clerical support

• Sorted and delivered mail

• Scheduled appointments

• Cleaned and maintained the reception are

• Computer data entry

EDUCATION

Immaculate Conception Academy

August 2007 to June 2011

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