Customer Service Quality

JENNIFER COLE

***** ***** ******** ***, *****, IL 60469

C: 773-***-**** *********@*****.***

Summary

Friendly and efficient with in-depth knowledge of espressos, coffees, and teas. Versed in

customer service, food and beverage preparation. High-energy, and focused on promoting

customer satisfaction through exceptional service. Polite and professional with a great

sense of humor.

Highlights

• Espresso, coffee, and tea knowledge

• Invoice processing

• Store maintenance ability

• Opening/closing procedures

• Food safety understanding

• Exceptional interpersonal skills

• Customer Service skills

Experience

Barista – The Bean Café – Lincoln Park, IL

I am an experienced Barista, trained and certified by Metropolis Coffee Company.

Effectively handled customer complaints and special requests. Providing prompt and

quality service at all times. Operated cash register and processed customer cash and credit

card payments. Accurately balanced cash register at all times. Calculated and returned

appropriate change. Consistently kept work areas clean in compliance with sanitation

standards and local, state, and federal laws. Prepared and served food and beverages

according to memorized recipes.

Delivery Driver and In-store Team Member - Papa Johns Pizza – Homewood, IL

My main responsibilities involved customer service, quality checks, and making sure

orders are correct and are completed and delivered on time.

Education

Communications

Trinity Christian College – Palos Heights, IL, United States

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