Customer Service Manager
Resume:
Carmella White
Trenton NJ ****1
*********@*****.***
Objective: To obtain a challenging position in my current field in a company that will allow me to
professional growth.
Education:
Hamilton High School North June 1994
The Cittone Institute May 1997
Employment:
Trenton Psychiatric Hospital: September 2013/Present TES/HAS
My duties were to take care of patients that are in treatment and to assist them in their daily activities and
to make sure that they don’t harm themselves or others. Also I do room searches and head count and
security checks to make sure that all patients are safe on the premises. And I also do one on one with the
clients and suicide checks every 15 minutes.
Allies Inc: November 2011/June 2013 Support Manager
My duties were to manage 12 staff and made sure that staff took care of the individuals. Also I handled all
the fiscal reports, IHP Meetings, Quarterly Meetings, Monthly reports with the case managers, Staff
Schedules, and doctor appointments. I also handle their Medicaid/Medicare billings and made follow ups
to make sure that their insurance was up to date. And I ran two group homes.
Allegheny Valley School: July2009/October 2011 Program Aide
My duties were to assist at the day program helping out the disable elderly seniors and to write their goals
and do monthly reports such as attendance, ATF Flies, goals, and teach them how to use their motor skills.
Woods Services: January 2008/December 2009 Residential Counselor
My duties were to take care of mental disable children and to assist them in their daily living. I took them
to school, wrote there goals, took them to the doctors, did monthly reports.
Albert Bo Robinson: June 2008/January 2009 Operations Counselor
My duties were to counsel female inmates during their correctional treatment process to support re-entry
into society.
Educational Testing Center: August 2007/February 2008 Customer Service Representative
My duties were to answer inquiries from a variety of schools and teachers concerning their test results for
the PSAT,SAT,GRE,TEXAS, and PRAXIS.
Terminix International: March 2006/September 2006 Receptionist/Inside Sales
Associate
My duties were to sale pest control products to customers. Set up appointments for customer fax referrals.
Answer phones and dispatch drivers to let them know there schedules and there next appointments.
The Hibbert Group: October 2004/September 2005 Mail Clerk
My duties were to open and code and batch mail in orders so that customers could receive their rebates
back for purchasing allergy medication.
Special Skills:
Medication Trained, CPR/First Aide, DDD Overview, Abuse and Neglect, Crisis Management, IHP
Trained, Conflict Resolution, Type 55-60wpm, Microsoft Word, Microsoft Office, Copy Machine, Fax
Machine.
References: Upon Request
Contact this candidate