Customer Service Sales Representative
Resume:
VENDETTA CHATMAN
CLEMENTON, NEW JERSEY 08021
**********@*****.***
Summary of Qualifications
Strong technical, Leadership and organizational skills, Resourceful, Performs administrative and customer
care in timely manner. Intelligent, Integrity, Enthusiasm, Professional, productive and efficient work habits
without supervision needed in an office setting. I’m Self motivator and energetic with ability to meet
company goals. knowledgeable of inventory tracking and payment processing with ability to demonstrate
strong customer Focus and customer Service, communication, Teamwork and data entry skills. Has ability
to travel for Implementation. Proficient in: Microsoft Word, Laser Pro, Lotus Notes, Excel, Spread
sheet, filing, Decision Pro, Power Point, D-3000, Window XP, File-net, Outlook, and Calendaring.
Education
Crooked Places Made Straight Christian Academy
Philadelphia, Pennsylvania
Major: Business Management
QC School Of Event and Wedding Planning
Silver Spring, Maryland
Major: Business Marketing & Event Planning
Work Experience
Wells Fargo Bank NA 1675 Clements Bridge Road 12/2010-Present
Deptford, New Jersey 08096
Personal Banker
• Sell retail banking products and services to customers and prospects.
• Manage customer portfolio, service relationships and cross-sells all products and services.
• Provide broad base of financial and credit services with the goals of acquiring 100% of the
customers' business.
• Develop and maintains relationships with Wells Fargo partners to maximize sales opportunities and
achieve minimum sales standards.
• Use profiling analysis tools to identify cross sell opportunities and makes to increase product per
customer ratio.
• Typing / filing / faxing
• Maintain and update database as needed
• Answer 7 line telephone system
• Maintain incoming mail / outgoing mail
• Process Personal line of credit / Home Equity loan application
• Process / Maintain Auto loan
• Process / Maintain Wire transfer
• Process credit card application
• Greet and direct office visitors
• Monthly / weekly reports
• Make 30-40 cold calls a day
• Coordinate outreach events
• Set appointments / current and new customers
TD Bank, NA 6000 Atrium Way 9/2000-03/2010
Mount Laurel, New Jersey
Customer Care Specialist / Loan Processor II
• Identified and resolved conflicts between public and bank, Employees and management
• Provided prompt and quality customer service, along with support to bankers and store management.
• Performed wide range of services including document preparation, account servicing/maintenance
• Account receivable / Account payable
• Answer 10 lines inbound / outbound calls
• Monthly and weekly reports
• Traveling arrangement / Daily planner
• Vendor’s insurance policy / renewal insurance
• Set-up conference calls / conference room
• Billing / Pricing reports
• Spreadsheets, charts, and graphs for department
NCO-United Healthcare 558 Pike Road 06/1997-9/2000
Fort Washington, Pennsylvania
Administrative Assistant / Claims Processor II
• Verify eligibility of applicants
• Prepare records on all applicants Insurance payments
• Inbound calls/Outbound calls
• Monthly reports /Set appointments
• Southern / Northern New Jersey
• cobra claims Developing relationships with existing customer via Board meeting
E.S. Real Estate Investor Philadelphia, Pennsylvania 02/1983-05/1997
Front Desk / Sales Representative
• Answer inbound calls/Outbound calls
• Showcased apartments to clients
• Payroll / Accounts Payable / Applicant payments
• Prepared weekly / monthly reports
• Worked with programs such as Section 8 and Heating / Cooling Programs
• Maintain payments from applicants
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