Customer Service Administrative Assistant
Resume:
BARBARA E. HOLTZ
Walton Hills, Ohio 44146
****.*.*****@*****.***
SUMMARY
Dedicated administrative professional with over 20 years of executive
assistant experience providing thorough and skillful administrative support
to senior executives. Highly organized, detail oriented with excellent
communication skills and a strong work ethic. Able to prioritize and
complete multiple tasks independently and in a timely manner.
EMPLOYMENT
HISTORY:
Caesars Entertainment - Cleveland, Ohio 12/11-5/13
Horseshoe Casino Cleveland
TABLE GAMES DEALER
Dealt table games according to OCC regulations and internal controls
Black Jack Let it Ride, Ultimate Texas Hold'Em, Bonus Texas Hold'em,
Mississippi Stud
Delivered great customer service with an upbeat and positive attitude
Responsible for company assets and protection of the games
Litigation Management - Mayfield Hts., Ohio 1/09-8/09
ADMINSTRATIVE/HOSPITALITY ASSITANT
Administrative support for Executive Assistant and President of company
Routine clerical support
Provided back up to front desk receptionist as needed
Placed calls to venders
Maintained strict confidentiality when dealing with LMI business
information
National City Bank - Highland Hills, Ohio 4/98-3/99
EXECUTIVE ADMINISTRATIVE ASSISTANT
Executive Assistant to the Senior VP and two VP's of the Commercial Loan
Operations Department.
Performed Administrative duties for five Managers, three Supervisors and a
department of over 90 people.
Managed the Disaster Recovery Program for the Department.
Payroll Administration for the Department.
Developed and updated reports and reporting strategies for reconcilement of
supplies, contract labor and employee absence.
Performed research regarding day to day issues for department management.
Scheduled and organized departmental meetings and conferences.
Maintained departmental records for all employees.
Revco Drug Stores, Inc. - Solon, Ohio 4/95 - 4/98
DISTRICT ADMINISTRATIVE ASSISTANT
Managed weekly schedules and vacation schedules for over 100 pharmacists.
Managed daily functions of the district sales office.
Secretarial support for 2 District Managers and Pharmacy Supervisor.
Handle numerous customer service issues for stores and Store Mgrs.
Administer payroll for pharmacists and Store Mgrs.
Track weekly sales for 46 stores.
I. Schumann & Company - Bedford, Ohio 7/93 - 11/94
EXECUTIVE ADMINISTRATIVE ASST./PERSONNEL ADMINISTRATOR
Secretary to Vice President of Operations.
Typed and composed correspondence, forms and spreadsheets.
Updated weekly labor schedules, typed procedures and surveys.
Secretarial support for five executives.
Maintained hourly personnel records and administered personnel
functions including attendance, time keeping and
payroll.
Weston Inc. - Solon, Ohio 12/91 - 9/92
EXECUTIVE SECRETARY
Secretary to Vice President of Administration and Operations.
Arranged meetings and reservations
Secretarial support for four executive officers.
Typed annual report and financial statements.
Created and typed forms, company policies and benefits.
EDUCATION:
Associates Degree Program, Cuyahoga Community College.
Medical Terminology Course - Adult Education, Mayfield Hts., Ohio
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