************@*****.***
Chris Lounder
Summary
. Proven successful leader
. Strong business acumen
. Knowledgeable sales, marketing, and hospitality industry
professional
. Seasoned salesman and sales trainer with highly successful
track record
. Savvy with computer systems, software, and technological
proficiency
. Strong consultative and service minded sales and training
philosophies
Key Skill Sets
. Efficiency Expert by utilization of technology, software,
and financial forecasting
. Type 90 wpm
. Successfully integrated software and systems into sales and
service procedures
. High level of competency within Microsoft Office
Applications
. Custom and individualized approach to coaching and
mentoring within a successful framework
. Strong project leader from start to completion
. Dynamic experience within Call Center Environment
. Team player that thrives in a hardworking team culture
. Master strategist with ambitious execution
. Well rounded professional with a unique combination of
sales, marketing, and technical ability
Experience
2013-Feb 2014 Port Travels, LLC
Apopka, FL
President and Founder
. Produced 1.5 Million in sales in less than 9 months
. Very high customer retention with 57% of business being
repeat or referral business
. Partnered with many corporate and family group leaders for
group travel and meeting space on board cruise
ships(competition hotels and resorts)
. Simultaneously worked with multiple GDS's (Global
Distribution Systems) as well as several travel vendor
systems
. Built Company Website www.PortTravels.com and training
site/intranet
. Florida License in Motor Vehicle Rental Insurance and
Travel Insurance
. HR and P & L responsibilities
2012-2013 Go Travel, Inc. Longwood, FL
Director of Sales and Marketing
. Took lead on creating brand new online travel division with
the purchaser of my former company
. Implemented all strategic efforts from purchasing, call
center set up, recruitment, hiring, training, procedures,
marketing, multi-departmental management, statistical
tracking and analysis, and coaching
. Increased a small sales team from zero monthly sales to
peak monthly sales of $600k+ in just a few months
. Exceeded goal after training by 143%
. Partnered directly with ownership to exceed sales goals in
cruise vacations, resorts, tours, and all-inclusive resorts
. Completed contractual terms after fully creating
infrastructure readiness and handed over business primed
for success
. Successfully moved to number one cruise sales agent as
Independent Contractor of Go Travel, Inc with my new entity
Port Travels, LLC
2006-2012 Cruise Adventure Travel, LLC Orlando, FL
President and Founder
. Increased annual sales from $260k to $10 million within 5
years
. Recruited for, hired, trained, and managed multi-department
company
. Trained and coached 20 group and individual sales persons,
both remotely and in-house(contractors and employees)
. Partnered with many corporate and family group leaders for
group travel and meeting space on board cruise
ships(competition hotels and resorts)
. Led numerous successful marketing campaign efforts, which
helped generate over 2,000 new leads monthly
. Numerous Industry and Supplier Awards for Sales Production
. Created and maintained company intranet and online training
portal
. Familiar with multiple GDS systems as well as travel vendor
systems
. Partnered with Andover College to become adjunct professor,
which was designed specifically for internship program with
Cruise Adventure Travel
. Created Online Travel School for Independent Agent Program,
using diverse training modules that were compatible with
all learning styles
. Built up company to value and sold for a profit in
2012/2013
2003-2006 Cruises Only(NLG) Orlando, FL
Expert Cruise Consultant/Trainer
. Million Dollar + Cruise Seller Agent 2005
. Insurance Salesman of the Year 2005
. Top 10% of 100+ agents in total overall sales
. Promoted to Group Sales Department
. Doubled company average closing percentage ratio(55%)
. Recognized by CEO as Top Salesman at 2005 Vacation Outlet
Trade Show in Boston
. Selected to co-facilitate new hire sales and product
training
. New hire coach
2001-2003 Media Power Portland, ME
Senior Sales Representative
. Exceeded all sales goals established by management
. Top 5 sales performer each month
. Among highest closers in company for closing ratio
2000-2001 Auto Europe Portland, ME
Sales Representative
. Became number one car rental booking agent in department
. Exceeded all sales goals outlined by management
. Conducted new hire shadow training
1997-2000 United States Army Ft. Hood, TX
Food Service Specialist
. Worked in Army's busiest dining facility(1,000+ soldiers
per meal)
. Field and dining facility operations
. Promoted to night baking
. Promoted to Inventory Control
. Army Achievement Medal
. Army Good Conduct Medal
. Numerous other awards, medals, and recognitions for
performance
. Achieved rare exception to be promoted 2 ranks(E1 to E3)
. Supervised and trained soldiers upon reaching E4 Specialist
rank
. Honorable Discharge
Education
2000-2001 University of Southern Maine Portland, ME
. Pursued B.S., Business Administration
. Dean's List first semester enrolled
2002-2003 Andover College Portland, ME
. A.S., Travel and Tourism.
. Obtained Travel and Tourism Degree
. Participated in international and domestic travel program
. In 2007 went back to conduct class for Travel and Tourism
students interested in becoming a paid intern at Cruise
Adventure Travel
2003-2004 University of Central Florida Orlando, FL
. Working towards B.S. in Business Management (track in
Entrepreneurship)
. Working towards Executive MBA
. Put degree on hold while founding and operating Cruise
Adventure Travel
. Volunteered at 3 separate conventions at Orange County
Convention Center with Department Head Kathleen Kanning
Interests
Travel, motorcycles, networking, career and life
development training, sales, marketing, cooking, social
media, reading, technology, sports, and exercise.