Customer Service Sales
Resume:
Kim Hunermund
Bradford, Ont
L*Z 2B1
Telephone: 905-***-****
Email: **********@****.***
An accomplished sales executive with over 20 years experience in
progressive client relationship management. Motivated and energized in a
customer-centric environment, inspired by teamwork and driven by
exceptional client service.
Summary of Qualifications
. Accomplished customer relationship management skills
. Effective business development skills
. Tactical problem solving and decision making ability
. Confident project management skills
. Skilled at directing multiple internal and external initiatives
. Effective and flexible team player
Professional Experience
St. Joseph Printing
November 1989 - March 2013
Concord, Ontario
Account Executive
. Accountable for the revenue and client satisfaction for internal
divisions.
. Focus on managing sales and support for internal divisions.
. Service and project management of key accounts (Investors Group, Royal
Sun Alliance, Honda Canada, LCBO, ROM) within divisions.
. Oversee projects to insure quality product and services are delivered
to clients, on-time and within budget.
. Identifying new business opportunities and cold calling
Sales Assistant
. Responsible for building and maintaining customer relations.
. Project management for key accounts (Bank of Canada, Cara Operations,
Response Innovations) to insure quality, service and delivery
requirements are maintained.
. Developed concept and assisted in design of benefits handbook and
internal information forms, which improved communications and
employee awareness of company policies and benefits.
. Responsible for the successful integration and acclimation of new
employees.
. Planned and orchestrated the largest client event to launch the
acquisition and start up of $10 million Web Press. Attended by over
200 clients and prospects, this event successfully increased
awareness of our new service offerings.
. Planning of annual company Golf Tournament and annual Christmas
Party.
Kwik-Kopy Printing
December 1988 - November 1989
Markham, Ontario
Marketing Assistant
. Responsible for follow-up on franchisee leads.
. Communicate franchise benefits to entice potential franchisees in for
presentations.
. Prospect advertising, bookings and travel arrangements for interested
franchisees.
McClelland and Stewart Publishers
October 1987 - August 1988
Toronto, Ontario
Special Sales Manager
. Responsible for expanding and developing non-traditional markets,
corporate sales.
. Calling on Gift and Specialty retailers within assigned territory.
. Cold calling corporations to use publications as premium incentives.
. Coordination of trade shows and conferences.
. Supervision of special Sales Representative.
William Collins Sons & Company October 1983
- September 1987
Toronto, Ontario
Special Sales Representative
. Responsible for sales to non-traditional and corporate accounts.
. Calling on Gift and Specialty retailers within assigned territory.
. Cold calling corporations to use publications as premium incentives.
. Assisting with the organization of trade shows and conferences.
Payroll Personnel Co-coordinator
. Responsible for administration of Royal Bank automated payroll for
approximately 100 employees.
. Benefits administration and all associated year end functions relating
to payroll and benefits.
. Administration and accounting of author royalties.
Yorkville Press Company Ltd
April 1981 - October 1983
Scarborough, Ontario
Cost Co-coordinator
. Responsible for concept and implementation of costing system
procedures and design of required forms.
. Verification of manufacturing costs with suppliers, internal
departments and sales team to insure reporting of costs and invoice
generation are accurate and on time.
Hostmann-Steinberg(Canada)Ltd
March 1978 - March 1981
Toronto, Ontario
Order Desk/Customer Service
. Responsible for Order Desk, Customer Service and invoicing.
. Accountable for management of monthly consignment inventory with key
accounts.
References available upon request.
Contact this candidate