Customer Service Real Estate

Tasiri A. Hixon

Direct Line: 626-***-**** ? E-Mail: ******@*****.***

To approach each day with one hundred percent dedication, ensuring

results, progress and efficiency.

?

Summary of Work Experience

SwaggMedia, Inc. 11/2006 - 1/2014

Operations / Executive Assistant to CEO

. Cultivated business relationships, was involved in setting up the

basic parameters for aligning strategic business relationships with

technology companies

. Established and implement departmental policies, goals, objectives,

and procedures, conferring with board members, organization officials,

and staff members as necessary.

. Determined goods and services to be sold, and set prices and credit

terms, based on forecasts of customer demand.

. Determined staffing requirements, and interview, hire and train new

employees, or oversee those personnel processes.

. Managed CEO schedule and maintained calendar for executive managers.

. Prepared financial statements, database, spreadsheets and memos.

. Created invoice reports, letters and presentation of software.

. Retrieved documents, corporate records and information and prepare

responses of routine inquiries.

. Scheduled travel plans of senior level officers.

. Acted as representative liaison in meetings, conferences and seminars

for CEO.

M&M and Associates 1/2006 - 3/2008

Senior Mortgage Consultant / Team Manager/Trainer

. Performed sales calls to prospective customers and consistently follow

up with current customers.

. Maintained an accurate pipeline for leads and loans in process

. Completed mortgage loans by monitoring collection, verification, and

preparation of mortgage loan documentation; scheduling and completing

mortgage loan closing

. Experienced with Calyx Point, Encompass, Customer Service,

Thoroughness, Confidentiality, Analyzing Information, Decision Making,

Verbal Communication, Professionalism, Quality Focus and internet

marketing strategies

. As a Trainer/ Manager my role was to develop and maintain work flows

for all stages of document preparation, closing, file documentation,

and collateral management for my team. Ensured Direct loan input

(system boarding) and verification procedures for all loans. Fulfilled

proper segregation of duties. Oversee loan file structure and

documentation processing procedures for all my Jr. loan officers

Stonecreek Capital Mortgage 8/2004 - 12/2005

Senior Mortgage Consultant / Real Estate Agent

. Facilitated the handling of loan clients that have originated from my

marketing pipeline.

. Accomplished growth of business building strong referral relationships

with realtors, financial planners, builders, CPA's, etc. I executed

this by making outside sales calls, visit open houses, go to marketing

meetings, make presentations, and always am prospecting in order to

acquire these relationships.

. Daily responsibilities included the following: Taking quality loan

applications. Having a thorough working knowledge of Conventional

(conforming and non-conforming), FHA, VA products with the ability to

price and originate all loan types.

. Excelled in choosing accurate loan program for the client's own

personal financial situation.

. Communicated status to all parties during the loan process, guiding

the loan to a smooth closing, asking for referrals from everyone you

meet, and constantly be prospecting for new referral relationships and

new clients.

. Duties required a strong and genuine belief in the "customer for life"

principle of doing business is what fuels this company. Referrals from

previous customers and local real estate professionals have always

delivered the majority of my pipeline production.

3 Solution Communications 4/2000 - 8/2004

Marketing Coordinator & Executive Assistant

. Supported management by creating marketing plans, presentations, and

developed marketing strategies domestically and internationally.

. Utilized marketing experience to obtain and attract potential members

that were attending trade shows to increase company visibility and

branding.

. Played a support role to senior management by answering phones (PBX)

creating memos, reports, spreadsheets, proof reading for senior

management and sales executives & creation of PowerPoint

presentations.

. Would routinely update senior management calendars' & coordinating of

travel arrangements and itinerary to various tradeshows and business

development meetings.

. Was responsible for attending tradeshows and events related to the

semi-conductor industry to assist with senior management as well as

lend marketing support functions and duties that were designated to my

job description.

Loretta Corporation 9/2001 - 4/2002

Mortgage Property Tax Services Representative

. Was committed to responsive resourcefulness in processing tax

disbursements for mortgage clients. I acquired a complete

understanding and valuable experience in tax and loan service

procedures.

. Excelled in communication skills and telephone etiquette were required

to for a high level of success.

. Duties required vast knowledge of real estate tax procedures and tax

agency procedures for local county, city and township property taxes

is achieved through this experience. Our department was responsible

for processing high volumes of tax bills with accuracy and

professionalism.

Summary of Education

DeVry University 11/1998 - 7/2003

Bachelors Degree in Computer Information Systems

ICT College 9/1995 - 3/1997

Medical Office Management

Summary of Technical Skills

PC & Mac Proficient New Media Technologies MS Office Suite

Basecamp GoToMeeting/Skype PowerPoint

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