Customer Service Data Entry
Resume:
JENNIFER H LOERA
SAN ANTONIO, TX 78210
*********@*****.***
Career Objectives
Acquiring a position as a Customer Service Representative in a Call Center, Administrative Office, Clerical, or Data Entry Setting. I would like to work with a company that can best use my many skills and abilities.
Summary of Qualifications
Qualifications/Experience: Customer Service-20 yrs, Data Entry-20 yrs, Basic Computer Skills-20yrs,
Bilingual-25 yrs, General Clerical-20 yrs, Administrative-20 yrs, Telephone Etiquette-20 yrs, Call Center Inbound/
Outbound-18 yrs, Filing-20yrs
Work History
LEADING EDGE PERSONNEL, SAN ANTONIO, Texas
CUSTOMER SERVICE ASSOCIATE
Nov 11, 2013
TAKING INCOMING CALLS FOR SAN ANTONIO WATER SYSTEMS CUSTOMERS FOR BASIC, GENERAL INFORMATION AS TO ACCOUNTS, TAKING PAYMENTS FOR ALL CUSTOMERS, TURNING ON/OFF SERVICES, RESEARCHING ACCOUNTS. ETC.
Sears Customer Care Center, SAN ANTONIO, Texas
Customer Care Rep
Jan 21, 2013 - Mar 12, 2013
Taking incoming calls for recalls on a LG Kenmore Elite Washing Machine and a Sears Air Compressor. On the calls for the washing machine I setup appointments for a Techinician to go to the customer's home to upgrade the software on the washing machine,and on the calls for the air compressor, I take their name, address, city, state, zip code, and phone numbers and send them out a repair kit to the customer so they can repair their own air compressors.
Xerox Services, SAN ANTONIO, Texas
Customer Care Associate
Nov 05, 2012 - Dec 19, 2012
Taking Inbound calls for members of Sam's Club. Members will call in for help with registering online with Samsclub.com to place orders, members would also call in to check on status of orders placed on samsclub.com and photo center, general information on club numbers and locations, general information on certain products available online or in club.
The Industry Nightclub, SAN ANTONIO, Texas
Restroom Attendant
Sep 12, 2007 - Jul 25, 2012
Assisting all female patrons of nightclub with Body Sprays, Perfumes, Handsoap, Papertowels, Gum, Mints, Mouthwash, and Other Items.
Always Politely Greeted Female Patrons
Worked for Tips Only
I carried all of my own supplies
O'Reilly Auto Parts, SAN ANTONIO, Texas
Delivery Driver/Merchandising Specialist
Feb 03, 2012 - Jul 07, 2012
Use company vehicle to deliver auto parts to local shops within a 10 mile radius of store.
Checked Maintenance Booklet Daily for any repairs or maintenance that needed to be done to company vehicle.
Transport company vehicle to a shop if Maintenance or any other work needed to be done to vehicle.
Logged all Daily Deliveries on a Trip Sheet
Responsible for collecting monies for Accounts from local shops
Stocked all merchandise in-store
Maintain all merchandise and organize shelves
DENNYS RESTAURANTS INC
CASHIER/HOSTES
Apr 15, 2010 - Aug 31, 2010
The Limelight Music and Drinks, San Antonio, Texas
Restroom Attendant
Jun 15, 2007 - Mar 22, 2010
Serviced the girls at the bar with handsoap, towels, perfumes, other feminine items. I worked for tips only but I also helped clean the bar at the end of night as well.
Afni, Inc, San Antonio, Texas
Customer Care Consultant
Jun 06, 2007 - May 10, 2008
Answering incoming calls from existing home phone service users from Verizon and customers would call in to add services such as Wireless, Internet, and Dtv. they would have their services bundled into one package deal for one price. Sales quotas needed to be met but they closed down project because of no success from project.
West Telemarketing, San Antonio, Texas
Customer Service Representative- English/Spanish
Apr 10, 1997 - May 20, 2002
Taking incoming calls for a project with Mastercard users offering them a Protection Plan for their Mastercards. Taking calls in English and Spanish. Sales. Every customer we got to sign up for the Protection Plan we received recognition as to free lunch, balloons, free movie passes, enter to win Spurs basketball tickets. Getting OT at work or leaving early from work. Extra days off. All kinds of incentives.
Education
San Antonio College, San Antonio, Texas
High School Diploma/GED
Lanier High School, San Antonio, Texas
11th Grade
Computer Skills
Typing Speed: 40 Words Per Minute
•Accounting Software (Peachtree, Quickbooks, etc)
•Apple or Macintosh Computers
•Data Entry Terminal (PDT, Mainframe Terminal, etc)
•EMail Software (Outlook, Thunderbird, etc)
•Internet Browser (Internet Explorer, Firefox, etc)
•Peripheral Devices (Scanners, Printers, etc)
•Personal Computers
•Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills: Internet Explorer, Microsoft Office, Microsoft Word, Ms-DOS, Windows 2000, Windows 7, Windows 8, Windows 95, Windows 98, Windows Vista, Windows XP, QuickBooks, Excel, Outlook, WordPerfect, Etc.
Language Skills
English - Excellent ( Read Write Speak )
Spanish - Good ( Read Write Speak )
Additional Skills
My Skills Are: Customer Service, Data Entry, Call Center, Bilingual (spanish), Driver, Interpersonal Skills, Well-Organized, Self Motivated, Works Well With Groups/Teams and On My Own, Setting Appointments, Talking Over The Phone and Face to Face, I Am A Hardworker, Outgoing, Honest, Dependable, Responsible, Trustworthy, Respectful, I Take Initiative, Time Management, Written/Verbal Communication Skills, and I Have The Determination To Get Things Done. I Have Also Been Self-Employed for 5 yrs.
Driver's License
Class C - Standard Driver's License
References
Eli Villarreal
General Manager
The Industry Nightclub
Sapphira Macias
Team supervisor
Xerox Services
********.******@*************.***
Janell Garcia
Former Co-worker/Friend
Xerox Corporation
Esmeralda Magana
Friend/Tax Preparer
Manager - Liberty Tax Service
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