Customer Service Human Resources
Resume:
JILLIAN E. MINSAL-BELL
LAKEWOOD, N.J. 08701
*********@*****.***
JILLIAN E. MINSAL-BELL
SKILLS
Languages: BILINGUAL - English, Spanish
* ***** ** *********** Experience. 13+ Years of Administrative
and Customer Service Experience. Advanced in DENTRIX Advanced in
MS Office, UCSW, and CA-DOC VIEW. Knowledge of Medical
Terminology, Dental Terminology and Procedures, ICD9 and Future
ICD 10 codes (received training),Health Insurance procedures and
codes, Title, Accounting, Real Estate and Mortgage.
Typing Speed: 120 wpm, Organizational, Excellent in Multi-
tasking
Certified in CPR and Universal First Aid
EDUCATION
Ocean County Vocational Technical School - February 2011-May 2011
CERTIFIED NURSES AIDE PROGRAM Toms River, NJ
Ocean County College - Sept 2000-February 2004
EXPERIENCE
Serenity Health Group LLC Lakewood, NJ February 2014 - Current
Human Resources Director
Office Manager
• Responsible for Hiring of Clinicians, Physicians, LCSW, CNA’s
and office staff
• Responsible for filing electronically all resident face-
sheets, session logs and progress notes
• Office Management duties: ensure payroll submitted timely,
setting of schedules for all Clinicians, Physicians, APN’s, LCSW
and CNA’s
• Ensuring day-to-day functions run smoothly and efficiently
• Responsible for verification of insurance and ensuring we
receive payment timely
Center for Health Education Medicine & Dentistry Lakewood, NJ
August 2012 – January 2014
Promoted to Accounts Receivable Specialist for Dental in May 2013
• Responsible for obtaining past due payments owed to CHEMED’s
Dental Department
• Responsible for the updating and submittal of various reports
to the Senior Accountant
• Collaborated with the Dental Billing Department ensuring
accurate payments from Insurance Companies and patients
• Understanding of all aspects of finance through CHEMED’s Chief
Financial Officer
• Single-handedly collected over $10,000 in unpaid funds in 8
weeks
Dental Receptionist
• Responsible for making all Dental Appointments utilizing the
Dentrix System
• Responsible for all patient phone calls coming into the office
• Responsible for the distribution and scanning of all mail,
i.e. x-rays, letters and prescriptions
• Interpreter/Translator for all Spanish Speaking patients
Horizon Blue Cross Blue Shield Farmingdale, NJ May 2005 –
February 2009
Claims Control Clerk
• Assistant to two hundred employees in State Health Benefits;
including Customer Service Rep, Claims Processors, Coaches,
Supervisors and Management
• Trained multiple employees in data entry, report processing,
and distribution of mail, faxes, and all incoming emails
• Created Workflows for fifteen various Microsoft Excel Reports
for management
• Responsible for three departmental eFax/Email; including
Distribution, printing, and collaborating with staffing
• Responsible for the timely distribution of all incoming and
outgoing lets to members, subscribers, and providers
• Responsible for the distribution and handling of supplies,
copiers, printers, and fax machines
• Assisted the Customer Service Reps with various Spanish
speaking providers
• Handled reports for group meetings and handling of all social
events for the department
Foxtons West Long Branch, NJ May 2001 – May 2005
Closing Coordinator Supervisor
• Collaborated with sellers, buyers, attorneys, title companies,
mortgage companies, and banks on a daily basis regarding
clients’ closings
• Supervised and oversaw twenty-two Closing coordinators,
twenty-five Negotiators, and collaborated with fifteen Managers
and Supervisors on a daily basis
• Responsible for the new and current employees in data entry,
contract processing, and distribution of mail, faxes, incoming
emails, and customer service
• Obtained payoff statements, title searches, reviewed
judgments, and ordered deeds and affidavits
References and Letters of Recommendation available upon
Interview.
Contact this candidate