Customer Service Sales
Resume:
FATIMA TODD
**** ******* ***** ****, *** ***
Hanover, MD 21076
**********@*****.***
EDUCATION
UNIVERSITY OF MARYLAND IN BALTIMORE COUNTY- DECEMBER 2002
• Bachelor of Science, Financial Economics & Accounting, GPA 3.50
• Member of Omicron Delta Epsilon - The International Honor Society of Economics
• Member of the Golden Key International Honor Society
• Member of Sigma Tau Delta – The International Honor Society of English
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LEADERSHIP SKILLS
• Ten years of management experience.
• Developed teams to surpass goals through constant interaction and guidance.
• Promoted several team members to leadership roles.
• Created best practices and processes to ensure accuracy and timely deliverance of projects
while improving overall workflow.
• Developed strong relationships while facilitating better communication within internal
departments, sales and executives as well as with external customers.
• Managed high volume of cash receipts and chargebacks while tracking aging progress
including monitoring high risk accounts.
• Maintained workflow in accordance with SOX compliance.
• Processed Payroll for thousands of Contractors.
• Reviewed Accounts Payable batch reports and developed expense reporting to manage cash
flow.
• Assisted in FPNA month end reconciliation.
• Headed AR process improvements during financial system implementation; working with
IT, outside vendors and senior leadership.
TECHNICAL SKILLS
Microsoft Office Suite, Excel, Power Point, Outlook, Access, PeopleSoft, Softrax, Litle, NetSuite,
QuickBooks.
EXPERIENCE
VOCUS, INC. September 2009 – Current
Accounts Receivable Manager
• Manage Accounts Receivable team in day to day operations including the
processing of customer contracts, generation of invoices in the financial system and
scheduling revenue appropriately.
• Monitor lockbox, electronic payment and credit card applications for accuracy and
timely input.
• Review customer billing adjustments including credit memos, revenue
adjustments and tax implications.
• Handle high volume of month end contract processing.
• Support Sales leadership in providing outstanding customer support to all our
clients.
FATIMA TODD
7789 Arundel Mills Blvd, Apt 241
Hanover, MD 21076
**********@*****.***
• Develop Accounts Receivable Training for Sales to ensure accuracy of contracts.
• Develop Accounts Receivable, Invoicing, Revenue and Tax Audits to ensure
compliance and accurate tax filing by state.
• Month-end reconciliation of various GL accounts as well as FPNA account
reconciliation.
• Perform Revenue Review, including verifying accuracy of Sub-Ledger and GL
Accrual.
• Keep leadership informed as to the status of collections efforts and the financial
condition of customers.
• Managed E&Y auditing requirements to ensure SOX and Invoicing compliance.
• Maintain SOX compliance in relation to AR and process improvements.
• Maintain table of applicable sales tax rates in financial system.
• Update financial system for new products, description and pricing.
• Integrate acquired companies into Vocus business practices by creating processes
to ensure timely billing and customer service.
• Facilitate resolution to client issues and dissatisfaction.
• Work with third party collections to reconcile delinquent accounts.
• Perform month end and year-end accounting activities.
• Work with Accounts Payable to manage company cash flow.
• Assisted Accounts Payable in batch reviews and new vendor management.
• Develop AP Expense review reporting to streamline cash forecasting.
AEROTEK, INC. March 2003 – June 2009
Assistant Controller
July 2006 to June 2009
• Responsible for overseeing accounts receivable teams of 25 Associates and 5
Supervisors.
• Maintained collections of over $30 million in AR while billing over 2,000 invoices
weekly.
• Managed payroll for over 20,000 contractors including manually entering, processing
and auditing hours using various reports that ran through PeopleSoft and Excel.
• Provided support to two regions and over 30 field offices; including preparing GL, Net
Profit, Sales and Commission reports.
• Driving force in managing and collection of customer accounts through excellent
communication and negotiation skills; including researching and analyzing credit
reports and bank records for clients.
• Responsible for the day-to-day leadership and development of direct reports.
• Responsible for full cycle accounting, business process management, analyzing
results, internal controls, audit preparation, and special projects.
Business Operations Supervisor
July 2005 to June 2006
• Maintained an aging of over $15 million in AR while managing the personal and
professional development of 15 BOA's on my team.
• Developed new auditing techniques to streamline business processes more effectively.
FATIMA TODD
7789 Arundel Mills Blvd, Apt 241
Hanover, MD 21076
**********@*****.***
• Exhibited a positive attitude, prioritized effectively to meet all necessary deadlines
timely, found new and diverse ways to motivate and improve team’s performance.
Manager of Operations Trainee
July 2004 to July 2005
• Responsible for training, supporting and professional development to 10 associates
while acting as an escalation point for delinquent accounts.
• Managed an aging of $5-10 million in AR.
Business Operations Associate
March 2003 to July 2004
• Maintained an aging of $2 million.
• Managed customer accounts, including but not limited to invoicing, collections,
posting cash, and purchase order tracking; while conducting collection and customer
service calls to over 100 accounts.
• Responsible for ensuring the highest level of customer service to both internal and
external customers.
Contact this candidate