Sales Management

SHWETHA. MUNDRATHI

E-Mail: ******.******@*****.***

Mobile : + 91 - 888-***-****

FRENCH - ORDER MANAGEMENT ANALYST

OVERVIEW

. A dynamic professional with 4.5 years French Business Analyst

experience who has worked on a wide range of projects within the

Private Sectors. An accomplished and fluent communicator with strong

investigation, problem-solving and decision-making skills, combined

with a pragmatic approach and sound business acumen. Highly

accomplished with a verifiable track record in fields such as analysis

and gathering, business process mapping and the development of

interactive prototypes with Oracle India Pvt. Limited, Bangalore as

Siebel Order Management Analyst.

. Experience in analyzing the needs of the business and its customers

and coming up with solutions to business problems. Involved in the

management multiple small projects, to enhance the existing

functionality for global clients. Managing the work from initial

request through estimation, approval, requirements, build and

implementation.

. Experience in internet, web-research, risk management, advertising,

and e-commerce, Recruiting Top Talent for Partner and VAD EMEA

Indirect team. Up to date Knowledge on all the Technology products

. Strong project management skills with flexibility and willingness to

work on a variety of projects while demonstrating ability to multi-

task and prioritize effectively.

. Possess excellent interpersonal, analytical and negotiation skills

with proven track record of utilizing a process-oriented approach

towards the accomplishment of organizational goals.

PROFESSIONAL EXPERIENCE

Since July 2012 with Oracle India Pvt. Limited, Bangalore as OM Analyst.

Company : Oracle India Pvt Ltd.

Duration : 12 July 2012 - Till Date

Job Title : Order Management Analyst

Key Responsibilities:

. Working as a part of 'Globalization of Partner Business' project which

aimed at standardization of the regional processes and subsequently

reduction of man power in order to have a cost effective department.

. As an Order Management Analyst, I am involved in booking EMEA Partner

deals which includes Complete Quote to Order in Siebel Service order

Entry.

. Interacting with VAD's, Partners, Install Base, CDI.

. Creating and Validating OPN Agreements for partners, verifying

distribution Agreement.

. Setting up Delivery language, Sales credit, Payment terms, Order type,

Opportunity ID, Validating second year support, Verifying and

validating Purchase orders and Distribution Agreement like FUDA and

VAD. Interacting with collections and Account Receivable to book the

deal on time, Creating QRT, Applying Standard discount in Ebiz and

creating Executive summary for non standard deals.

. Also worked as a Migration Analyst a challenging role for high value

deals.

. Helped the hiring team in selecting Sales Rep for Oracle and Trained

Sales team for different EMEA Regions exceptions AA, AE & FR

. Worked in different kinds of Non standard processes like Expansion

deals, Migration, Expansion, Custom Bundle, ULA Deals, PO Only,

Royalty and Direct Processes, Good Knowledge on VAT Exempt countries

. Involved in Resolving any issues related to orders, pricing and

discounts and ensures all departments like collections, accounts

receivable, PA, Credits ect, have the information needed to process

and report timely and accurately on orders.

. I was a part of million dollar team in every quarter end, a team which

recognizes revenue for Oracle.

. Interacting with the Sales team and OPN Partners on the deal

requirements like discount approvals and any non -standard

requirement.

. Preparing estimates which form the basis of the works orders,

returning order confirmations including prices.

. Ensuring timely gathering of information for the production.

. Analyzing data, summarizing the data and preparing reports.

. Booking orders and collecting data to evaluate.

. Entering orders, with focus on the complex and high priority orders

and reviewing orders entered by less experienced staff members.

. Monitoring orders through the order entry process to ensure submission

on timely basis and turned around by order entry within 24 hours.

. Ensuring order processing is in compliance with the documented

procedures.

. Evaluating the order entry document, entering and booking the order

using Oracle order management application and analyzing/reporting

data.

. Client interaction - Calls-Emails & Query follow-ups

. Escalating the queries & order related queries on time.

. Managing issues to reach a resolution. Handling exception and

escalation process like CMRB (Credit Memo Rebill).

March 2010 - Jan 2012 with Kelly Services India Pvt. Ltd. Hyderabad as

Analyst

Company: Kelley Services India Pvt Ltd.

Client : Google India Pvt Ltd.

Duration : 8 March 2010 - 31 Jan 2012

Job Title : French Analyst

. I was acting as a central reference and information source, providing

guidance and assistance in the system project decision making process.

. Involved in the development of client's tool ( MM).

. Review of listings with tools like CART (Common abuse review tool,

GeoWiki, GT and E - WOK )

. Responsible in blocking Spam data into any of the Google Geo

products.

. Analyzing potential abuse and fraud cases and trends and advocated

changes to product and engineering groups.

. Responsible for identifying new spam trends and minimizing the

occurrence of spam on Maps and Mapmaker.

. Analyzing business processes in order to define the current state,

identify inefficiencies, and gather requirements from Subject Matter

Experts.

. Analyzing data and sharing with other Google teams.

. Interaction with customer support teams, product managers and sales

engineers to improve the product's vision and to make Google customers

successful.

. Involved in defining and communicating product policies, defend

Google's integrity by fighting spam and abuse across Google products.

. Collaborating with cross-functional groups such as Engineering and

Product by exposing product vulnerabilities and providing feedback on

systems, tools & process in order to increase automation while

providing a better experience for our users.

. Investigate, identify, and remove product quality issues by reviewing

accounts, transactions, user-generated content, advertisements, local

business listings, and search results in order to enforce product-

specific policies.

. Responsible for protecting the integrity of Google's key products

(such as, Maps, Mapmaker) by investigating fraud, account-related

abuse, questionable business practices, violations of Google's

policies, and general misuse of Google Products.

. Provided support in identifying, evaluating, and improving processes

and policies that are cost effective and meet business requirements.

. Recommend changes to existing products, policies, and processes that

improved overall performance.

Feb 2009 - June

2009 with TBSS, Hyderabad as Analyst

Nov 2009 -Jan 2010

with TBSS, Hyderabad as Analyst

Company: TBSS.

Client : Google India Pvt Ltd.

Duration : 8 March 2010 - 31 Jan 2012

Job Title : Analyst

. As a Google Moderator for Mauritius Country, Which includes

Reviewing and analyzing of newely added or already existing Business

Listings viz Google Maps and Map maker

. Reviewed and listed more than 10,000 Business listings of

Mauritius in French.

TECHNICAL SKILLS

Programming Languages: Java, HTML, XML

ERP Package : SAP R/3 Version 4.6C

SAP Technology : ABAP Workbench, Data Dictionary,

Reports, Interfaces,

Databases : MS SQL Server.

Siebel Technical Modules: Siebel Order Management 8.1 Version,

Siebel Applications : Siebel Service order Entry, Siebel

sales, Siebel workflow

Operating Systems : Windows

Tools : Screen Painter, Menu Painter,

Abap debugger.

Functional Modules : Oracle Order Management, Install Base,

Service Contracts and Processes.

Hardware : System Administration, Installation,

Maintenance and Troubleshooting.

Business Processes : Order Management, Asset Management, Service.

ACADEMIC QUALIFICATIONS

2006 : B.Tech (Computer Science and Information Technology) from

Nizam Insitute of Engineering &

Technology.

2002 : Intermediate (M. P.C) from Ratna Junior College,

Intermediate Public Examination, Hyderabad.

2001 : School of Secondary Education (SSC) from Divya Jyothi High

School.

LANGUAGE COURSE

Course: Business French

Institute: Alliance Francaise, Hyd (Reg Internationally)

STRENGTHS

Dedication and Commitment : I always commit to do the task given

to me with dedication and hard work.

Highly

motivated and capable of delivering projects according to

agreed objectives.

Team Work : Team player; Work well

independently while also in team situations.

Communication Skills : Excellent oral and

written communication skills.

PERSONAL PROFILE

Name : M. SHWETHA

Email Address : ******.******@*****.***

Nationality : Indian

Languages : I can fluently speak, read and

write in English, French, Telugu, Marathi and Hindi

also basic Spanish and

Italian

Address : M. Shwetha

H - NO: 3-4-484/8,

Opp. M.B.R Residency, Narayanaguda

Hyderabad - 500029, A.P

Place: Bangalore

(M .SHWETHA)

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