Customer Service Sales
Resume:
NEHA KALRA
#****, **** ******** ****, ***********, L5A3P8
*******@*****.***
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OBJECTIVE:
As an experienced retail professional my aim would be to excel in the field of business and
to get and maintain a position with the help of the earlier experience gained
SUMMARY OF QUALIFICATIONS:
Demonstrated excellent communication skills both written and verbal
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Exceptional interpersonal skills relates well to a wide range of people from diverse
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cultural, racial and social backgrounds
Able to multitask and work under stress
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Proficient in Microsoft Office applications and data entry
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Organised, able to plan, coordinate, prioritize tasks and meet deadlines
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A good problem solver and independent thinker
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RELEVANT SKILLS AND EXPERIENCE:
Customer Service
Supervised and trained teams that exceeded customer expectations and acted
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quickly to resolve customer apprehensions
Greeted clients, guests and visitors, provided information in person and over the
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phone in a professional manner
Speedily, accurately and efficiently scanned and bagged items and collected
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payment at checkouts
Assisted customers with pre sales and post sales queries
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Communicated with target audience and managed customer relations
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Prepared daily, weekly and monthly reports, bills and schedules efficiently and
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accurately
Received and handled financial transactions including cash and card payments
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Conducted market research such as customer questionnaires and focus groups
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Achieved STAR award by Primark Departmental Store for providing excellent
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customer service
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WORK HISTORY
SALES FLOOR TEAM MEMBER TARGET, CANADA
2013-till date
ASSISTANT MANAGER KFC (YUM FOODS), CANADA
2012-2013
CUSTOMER SERVICE REPRESENTATIVE SKY CONTACT CENTER, UK
2008-2011
EDUCATION
Certificate Retail, University of Toronto, Canada
Msc. Marketing (Retail) Leeds Metropolitan University, United Kingdom
Advance Diploma in Business Management ICFAI, India
Bachelor’s in Commerce, India
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