Sales Customer Service

Ernest Trevino

**** *. **** ** **

Houston, TX***98

Home: 713-***-****

************@*****.***

Objective

Seeking a Customer Representative position with your organization.

Summary

** ***** *f experience in sales. Specializing in Customer Service, Inside Sales, Clerical, Data Entry,

Store Operations, Merchandising, Inventory Control. Type 40wpm, Windows 2000, Windows NT, Excel,

MS Office, Power Point, Act II and other office machines.

Work Experience:

Sear’s Holding Corporation Houston, TX 07/201*-**-****

• Answer customers' questions about products, prices, availability, product uses, and credit

terms.

• Emphasize product features based on analyses of customers' needs, and on knowledge

of product capabilities and limitations.

• Prepare sales contracts for orders obtained, and submit orders for processing.

• Select the correct products or assist customers in making product selections, based on

customers' needs, product specifications, and applicable regulations.

Cuisine Sante’ International Houston, TX 05/2011-06/2012

• Answer customers' questions about products, prices, availability, product uses, and credit

terms.

• Emphasize product features based on analyses of customers' needs, and on knowledge

of product capabilities and limitations.

• Prepare sales contracts for orders obtained, and submit orders for processing.

• Select the correct products or assist customers in making product selections, based on

customers' needs, product specifications, and applicable regulations.

• Collaborate with colleagues to exchange information such as selling strategies and

marketing information.

AWirelessWest University, TX 09/2010-03/2011

• Answer customers' questions regarding products, prices, availability, product uses, and credit terms.

• Recommended products to customers, based on customers' needs and interests.

• Contact regular and prospective customers to demonstrate products, explain product features, and solicit

orders.

• Estimate or quote prices, credit or contract terms, and warranties.

Aids Foundation HoustonHouston, TX 02/2009-08/2009

• Communicate with customers, employees, and other individuals to answer questions,

disseminate or explain information, take orders, and address complaints.

• Maintain and update filing, inventory, mailing, and database systems, either manually or

using a computer.

• Enter Stone Soup units (encounters) into COMPIS and CPCDMS systems.

• Assist the Program Services BARC with survey of clients.

South Gate/elocallisting Houston, TX 12/2007-8/2008

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to

persuade potential customers to purchase a product or service

• Obtain customer information such as name, address, and payment method, and enter orders into

computers.

• Maintain records of contacts account and orders.

Archer Dodge Stafford, TX 2/2006-10/2007

• Recommend products to customers, based on customers' needs and interests.

• Contacted regular and prospective customers to demonstrate products, explain product features, and

solicit orders.

• Estimated or quote prices, credit or contract terms, warranties, and delivery dates.

• Arranged and direct delivery and installation of products and equipment.

TRAXsales Houston, TX 2/2004-11/2005

• Contacted businesses or private individuals by telephone in order to solicit sales for goods or services.

• Explained products or services and prices, and answer questions from customers.

• Obtained names and telephone numbers of potential customers from sources such as telephone

directories, magazine reply cards, and lists purchased from other organizations.

• Answered telephone calls from potential customers who have been solicited through advertisements.

CONN'S Houston, TX 8/2000-11/2003

• Greeted customers and ascertain what each customer wants or needs.

• Opened and closed cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, balancing cash drawers, and making deposits.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and

security practices. Answer questions regarding the store and its merchandise.

Education

ITT Tech-Associates, AutoCAD Houston, TX

Clements High School-Diploma Sugar Land, TX

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