Customer Service Medical Assistant
Resume:
DIANA OCHOA
**************@*****.***
***** ******** ***, ********* ** 91763
OBJECTIVE
To obtain a full-time position in the medical field in able to utilize my
expertise in medical assisting and administrative tasks to grow within a
successful company.
EDUCATION
Brookline College Received AA in
Justice Administration
Phoenix, AZ 01/2011
IIA College Received
Medical Assistant Certificate
Phoenix, AZ 10/2008
EXPERIENCE
Back Office Medical Assistant, Camelback Health Care
Phoenix, AZ,
03/2013-04/2014
Bio-Identical Hormone Treatment coordinator, Obtain prior authorizations,
and create referrals, scanning medical records. Obtain Triage messages and
assist with Lab call-backs, Schedule appointments for all. Help coordinate
education seminars for the weight loss clinic and aesthetics, maintain
working relationships with all the providers to ensure effective
communication and execution of daily work flow.
Medical Transportation, Brokerage of Arizona
Phoenix, AZ, 05/2012-04/2013
Quality and Compliance Department: Reviewed and investigated member and
provider grievances for transportation needs, generated monthly reporting
regarding compliance and policy protocols, assisted in monthly provider
meetings, mastered accurate data entry, reviewed call waves, and maintained
HIPPA compliance.
Customer Service Representative: Handled multiple phone lines (over 200
inbound phone calls), Fine tuned customer service skills, dispatched cabs
for voucher calls, scheduled patient appointments, scheduled for
Greyhound/shuttle tickets, and obtained authorization from Medicaid
insurance providers.
Back Office Medical Assistant, Mountain Park Health Center
Phoenix, AZ, 01/2012-05/2012
Provided exceptional customer service, received and reviewed medical
records, triage calls, obtained vitals, performed UA, PAP assistance,
inventory/restock, ear lavage, worked for 9+ providers, assisted in
translation, utilized both EMR system and paper charting.
Risk Management Assistant, AAA Full Transportation
Phoenix,
AZ, 10/2011-01/2012
Administrative Assistant: Customer service, verified auto insurance,
initiated claims, answered multiple phone lines, returned phone calls from
VM messages, data Entry, collected and inputted check and finance
Information, filed, charted, added/deleted insurance fleet, investigated
auto accidents, interviewed drivers, completed appraisals, legal and non-
Legal correspondence/demands.
Customer Service Representative: Handled multiple phone lines, customer
service, dispatched cabs for voucher calls (AHCCCS), and data entry.
Stay at home Mother
05/2011-10/2011
Medical Assistant, Phoenix Family Medical Care
Phoenix, AZ, 09/2009-05/2011
Front Office Lead: Patient customer service, verified insurance, completed
prior authorizations and referrals, scheduled imaging, collected copays and
payments, answered a multiple phone line system, maintained medical
records, and trained new employees.
Back Office Lead: Administered Injections, VFC, ECG/EKG, ABI, Vitals,
assisted in blood draw, UA, PAP assistance, inventory/restock. Conducted
several tests including: Spirometry, Peak flow, Albuterol TX, and Allergy
tests. Conducted eye exams, diabetic foot exams, ear lavage, and trained
extern students in all areas of the Back Office.
Medical Assistant, Clinica Familiar Bella Vista
Phoenix, AZ. 10/2008-08/2009
Back Office: Obtained patient vitals, tested UA, PAP assistance,
administered injections, and conducted ECG/EKG's.
Front Office: Created referrals, maintained medical records, verified
insurance, collected copays/payments, and scheduled appointments.
SKILLS
Bi-lingual (Spanish/English), Medical law and ethics, Medical terminology,
First aid/CPR certified, All MS word, Exceptional Organizational skills,
Multi-tasking, Very responsible, Hard working, Detail Oriented, and Self
motivated individual.
*References upon Request
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