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Customer Service Management

Location:
United States
Posted:
March 25, 2014

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Resume:

Charles Belote

**** ******* *****

Kearney, Missouri 64060

806-***-****

Professional Summary

Department Head ( Manager ( Supervisor

Highly ambitious, dynamic, and result-oriented leader with demonstrated

excellence in office management and leadership. Exceptional at connecting

with employees and leading teams toward goal achievement as well as

motivation. Adept at improving processes and managing projects. Experienced

in all types of office and management operations including six sigma, new

employee interviewing and orientation, recruiting, labor relations,

budgeting, payroll, record keeping, employment laws, and leadership.

SKILLS/QUALIFICATIONS:

( Excellent math skills with the ability to analyze statistical data,

construct charts and determine process

capabilities.

( Apply Continuous Improvement techniques with the ability to conduct

statistical experimentation & determine

corrective action.

( Excellent leadership skills with proven background in principles of

managements, organizational leadership,

modern organizational theory, applying leadership principles, and

applied organizational psychology.

( Excellent skills in project management, office management, scheduling,

labor relations, time tracking, and employee relations.

o Apply six sigma and continuous improvement techniques with the ability to

conduct statistical experimentation and determine

corrective action

Career Experience

Teel Plastics Incorporated/Razor Composites

2010 - PRESENT

Operator Technician

o Manufacture products per specifications

o Document and maintain records, metrics management and analysis

o Write reports and communicate to co-workers and management verbally and

in writing to assure compliance

o Conduct safety training and enforce safety policies, etc.

o Oversee mix room operations

o Project management

Patrick Aircraft 2003 -

2010

Department Head, Production Supervisor, Quality Control Supervisor

o Assure quality products passes FAA regulations and insure compliance

o manage clean room operations, prep and paint booth operations

o manage employees and oversee daily operations, scheduling, and quality

control

o Lean manufacturing

o Manage clean room operations, oversee preparation and paint booth

operations

o Research and development, project management, oversee assembly, and

shipping and receiving

o Budget management and product management

o Project management Supervisor

Bureau of Fire Safety and Inspections State of New Jersey

1981 - 2003

Department Head, Fire Official, Fire Inspector

o Fire Protection Inspector as a Residential and Commercial Specialist

(RCS), Industrial and Commercial Specialist (ICS), and a High-rise High-

Hazard Specialist (HHS) through the State of NewJersey

o Project Management, scheduling, budgets, hiring, inspections, payroll,

record keeping

o employee Management, present evidence in court, write laws, and

investigate fires

o administration, leadership responsibilities, customer service, and human

resources

o Manage state office, scheduling, creating budgets, recruiting, human

resources, accounting,

payroll,

o record keeping, labor relations.

o budget management, project management, safety management

o Office administration, customer service, and public relations

o Code enforcement, law enforcement, investigate fires and explosions,

inspections

o Legal and court appearances

o Teaching, employee training and development, emergency management

o Logistics

Education

Colorado State University Pueblo, Colorado

B.S. Organizational Leadership, Specializations in Business administration,

Accounting, & Emergency Management

~GPA: 3.76

Atlantic Cape Community College

Mays Landing, N.J.

Fire Science

~GPA: 3.5

College of Southern Maryland

La Plata, Maryland

Labor Relations, Marine Engineering

~GPA: 3.7

Organizations/Affiliations

o American Red Cross Member, 1984 - present

o Habitat for Humanity Member, 2001 - present

o Town Bank Vol. Fire Company, Member 1981 - 2006

o Colorado State University Alumni Association Present

o Golden Key International Honour Society Present



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