Training Manager

Michele J. Frye

*** ****** *** ********, *** York 13461

Email: *********@*****.*** Phone: 315-***-****

EDUCATION

Cazenovia College, Cazenovia, New York Expected Graduation Date: May, 2018

Bachelor of Science, Counseling, Specialization Mental Health, CGPA: 3.62 Continuing Education

Cornell University August, 2003

School of Continuing Education and Summer Sessions

Family Development Credential (FDC)

University at Albany, State University of New York September, 2003

Professional Development Program, Rockefeller College

Domestic Violence Liaison Training Certification

Relevant Coursework General Sociology, Social Problems, Social Welfare Policy, Human Services, Mental Health Issues Services,

Group Dynamics, Counseling Theories, Intervention Strategies, Rehabilitation Services, Program Planning and Evaluation, Family

Development & Credentialing, Academic Writing I & II / Written Communication, Ethics, Effective Speaking, Cultural Literacy,

Computer Literacy, Diversity & Social Concepts, Visual Literacy, Death Dying and Bereavement

WORK EXPERIENCE

Consumer Services of Madison County, Child and Youth Supportive Case Manager, Oneida, NY 2006 – Present

• Managed caseloads by assisting client to stabilize behaviors in community, school and home

• Develop service plans

• Maintained and/or create files or record keeping systems

• Established and advocate contact with other community service providers

• Conducted visitation with consumers at home and within community

Madison County Department of Social Services, Public Assistance Eligibility Worker, Wampsville, NY 1999 – 2005

• Interviewed government programs applicants to determine eligibility

• Provided knowledge of rules & regulation governing grant, payment, and legal rights eligibility

• Evaluated client financial data to determine, modify, deny, or terminate eligibility for grants & aid programs

• Presented orally or provided documentation for fair hearings

• Managed case files

SKILLS & ATTRIBUTES

• Computer proficient (MS Office & Email), Data Entry Skills, Telephone Skills, Speech/Oral Communication, i.e., Ability to

communicate professionally, concisely, and effectively with internal and external consumers

CERTIFICATES & TRAINING

• New York State Office of Alcoholism and Substance Abuse Services (OASAS) Education

October, 2013

SafeTALK Suicide Alertness Training: Certified SafeTALK trained Suicide Alert Helper

• Consumer Services of Madison County New York September, 2006 - 2013

Case Management Safety Training (Annual)

• Premier and CMI Education Institute, Inc, Syracuse, New York September, 2012

Explosive, Challenging, & Resistant Kids: 101 Quick, Creative Techniques for Adolescents

• Premier Education Solutions - PESI, LLC May, 2009

Evidence Based Assessment & Treatment of Personality Disorders

• Association of Social Work Boards (ASWB) - PESI, LLC May, 2009

Trauma, PTSD and Traumatic Grief Training

• Liberty Resources, Inc. Certificate of Appreciation April, 2004

Dedicated services to victims of domestic violence, sexual assault, and other violent crimes

• Liberty Resources, Inc May, 2002

Hotline counselor training on domestic violence, sexual assault and crime victim assistance

On-the-Job Trainings: Domestic Violence Liaison, Temporary Assistance Programs, Dealing with Difficult People, HIV/AIDS

Assistance, Alien Eligibility, New Worker Assistance, Family Health, Adult Protective, Hazard Communication, Income Maintenance,

WMS Forms, Protocol for Victims of Violence, Why Women Stay, Sexual Harassment Prevention, HIPAA Overview,

CONFERENCES

• ADHD & Autism Psychological Services & Advocacy, PLLC Conference, Verona, New York October, 2009 & 2010

ADHD & Autism: “From Theory to Practice” Training (17.5 hours)

• Exceptional Family Resources’ Annual Reaching for the Stars Conference

May, 2009

Sensory Issues and Developmental Disabilities

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