Customer Service Training
Resume:
Cherae Jackson
224-***-***** *******@*****.***
SUMMARY
•
Detail oriented Customer Service professional with excellent customer service skills for over 10+ years,
and 5+ years administrative experience; experience in a training and developing new staff, Responsible for
maintaining, researching, and updating employee personnel records; and verifying various employee
information relating to employee records. Maintains knowledge of company, department, and records
retention policies and procedures, particularly with respect to employee privacy and release of information
Knowledge of employee benefits with emphasis on FMLA, COBRA, 401(k), HIPAA and ERISA
compliance.
Strengths include:
Microsoft Office Suite
Excellent written, verbal and interpersonal skills
Time management skills and ability to multi-task
Willingness to learn and work independently
WORK EXPERIENCE:
Paralegal-Internship Lake County State’s Attorney Office/C.S. Division Waukegan, IL
September 2013 – December 2013
Strategically calculated financial obligations
Managed balances related to child support accounts
Interpreted and reviewed judicial and administrative support orders
Judiciously wrote court orders
Tactfully prepared affidavits and maintained documents
Attended status hearings, answered status motions in court and trial work
Customer Service Supervisor Enova Financial Gurnee IL
June 2005 – August 2012
Coached, monitored and trained new customer service representatives
Provided accurate internal account assistance
Handled escalated calls with effective resolutions techniques
Administered corrective action forms for disciplinary purposes
Developed training programs for new hires
EDUCATION: A.A.S. in Paralegal Studies, College of Lake County, Graduation May 2014
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