Customer Service High School

Donald Yeo

**** * *** ***, ******* Valley, WA. **206 ******@*****.*** 509-927-

0063

OBJECTIVE Obtain a position with a great company where I can maximize my training

experience, management skills and to maximize my customer-service experience

in a challenging environment to achieve the corporate goals.”

SKILLS & Ability to work a flexible schedule including evenings and weekends,

ABILITIES

Excellent communication skills and customer service skills

Excellent decision making ability and problem solving skills

Trained all new hire on Forklifts, Order Picker and Electric Pallet Jack

Pulled over 40 million in product in the last six years

EXPERIENCE DELIVERY WILL-CALL COORDINATOR

HOME DEPOT, LIBERTY LAKE, WA.

FEBRUARY 2008 TO JANUARY 2014

• Scheduling/Prioritizing all deliveries for the store and communicating any availability

and/or limitations to fellow Associates so that the best possible service is maintained

by setting realistic expectations

• Working with Pullers /Loaders and fulfillment DS to get orders ready for

pick-up or delivery.

• There will be times that it will be necessary that the DWCC associate will

have to pull and/or load orders as well

• Monitoring fulfillment product availability and communicating insufficient

supply to appropriate issues

• Having paperwork/contact information available for the driver each time

potentially hazardous materials are included in a delivery

• Working reports – Delivery Planning Report, Store-to-Store Transfer

Report

• Other duties and responsibilities as assigned by Supervisor

• Ensuring that orders are properly loaded onto delivery vehicle to prevent damage

during transit

• Complete all Home Depot training requirements (including annual Hazardous

Material, Forklift, Order Picker, and Electric Pallet Jack Certification/Training.

DELIVERY MANAGER

Lowes, Covington, LA.

January 2006 to October 2007

• Responsible for ensuring timely efficient delivery by scheduling, routing, &

management of delivery drivers. Greet and acknowledge all customers in a friendly,

professional manner and provide quick, responsive customer service.

• Ability to process merchandise information through store computer system, POS

register system and complete all required paperwork according to policy

• Ability to read maps, follow specific delivery directions and instructions,

determine cost efficient routes and time efficient scheduling of deliveries

• Develop and plan activities to ensure proper completion in a timely

manner. Accomplish work through the effective management of employees

• Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb,

balance, crouch, handle and move items weighing up to 50 pounds without

assistance

• Responsible for the overall performance of assigned area

• Complete all Home Depot training requirements (including annual Hazardous

Material, Forklift, Order Picker, and Electric Pallet Jack Certification/Training.

EDUCATION CANBY HIGH SCHOOL

Canby, OR.

HIGH SCHOOL DIPLOMA

LEADERSHI My Leadership ability to guide and motivate a group of people to a common

P purpose and the ability to take an average team of individuals and transform them

into superstars. The best leader is the one who inspires his workers to achieve

greatness each and every day by having a great attitude to get the results you

desire.

REFERENCES UPON REQUEST

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