Customer Service Rep

JANELLE AISPURO

ENTHUSIASTIC, HARD-WORKING, PEOPLE PERSON.

CARE & CUSTOMER SERVICE

I am a reliable, devoted employee with a background mostly in customer service.

EMPLOYMENT HISTORY

Peak Performance

Peak performance is an out-bound call center that handles calls for dealerships across the US.

Customer Service Rep.

26025 Mureau Rd Calabasas, CA 91302

October 2013 - Present

Follow script, set appointments, relay information between dealership and customer, meet quotas. TouchStar and Microsoft Excel.

Inspire

Inspire is company that handles in-home care giving.

Caregiver

1229 East Washington Street Phoenix, AZ 85034

January 2013 - October 2013

In-home care giving. Weekly schedules, Grocery shopping, Assist with cleaning, Assist with meal prep, Assist with bathing, Assist and remind of general daily tasks. Rides to and from day programs.

Vangent

Vangent/General Dynamics is an in-bound call center that handles passport calls.

Customer Service Rep.

13450 N Black Canyon Hwy Phoenix, AZ 85029

January 2013 - October 2013

Knowledge Base, strict call script, discuss applications, discuss ways to apply for passports, discuss documents necessary to travel, general information regarding passports.

The Springs of Scottsdale

The Springs of Scottsdale is a senior living community.

Server

3212 North Miller Road Scottsdale, AZ 85251

September 2012 - March 2013

Dinning server. Slow to moderate pace, 3 to 6 tables to one time.

Convergys

Convergy's is an in-bound call center that has multiple departments - I worked in the Walgreen's pharamacy department.

Customer Service Rep.

3760 N. Commerce Drive Tucson, AZ 85705

May 2010 - May 2012

HIPPA, restricted information, identify caller, refill rx, rx questions, pick up time & place. Average call time - 60 sec.

SKILLS AND CERIFICATIONS

BILINGUAL/ SPANISH SPEAKER

CPR, AED, & First Aid. Complete assistant living training.

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