Customer Service Insurance
Resume:
GREG APPEL
** ********* ******* • Hampton, VA ***64
********@*****.***
INSURANCE CLAIMS ADJUSTER
Homeowners Insurance Claims / Personal Property Insurance Claims
Claims Management / Customer Relations / Insurance Products
Experienced and bottom line attentive Homeowners Insurance Claims Adjuster with proven experience
managing end to end claims process to ensure effective and timely resolution. Control cost and
mitigate risk while effectively analyzing claims reports and inspections to determine liability, validity,
and appropriateness of claim. Strong team player and collaborator.
Determined and detail oriented administrator efficiently managing data while addressing emotional
homeowner issues with tact and diplomacy. Provide top flight customer service to ensure strong
referral base and excellent client retention.
Areas of Expertise:
Risk Management and Control Claims Assessment and Analysis
• •
Customer Service Cost Control and Avoidance
• •
Legal Claims Considerations Operations Analysis / Process
• •
Home and Property Inspections Liability and Validity Determinations
• •
Process Negotiations Team Building and Leadership
• •
PROFESSIONAL EXPERIENCE
CSAA INSURANCE GROUP – Colorado Springs, CO
HO Claims Specialist (7/2007 to Present)
Process and manage homeowner insurance claims while meeting cost control efficiency and customer
service goals for this leading regional insurance company.
Manage end to end claims process from initial opening to resolution and settlement and / or claim
denial. Receive claim information, compile data and status, and process claims; open and manage
claims valued up to $100K; triage additional claims to appropriate level. Review claim reports,
customer policies, estimates, and coverage data to determine policyholder needs and requirements.
Arrange contact with Emergency Services as well as inspection services to determine liability and
scope of loss; coordinate with service vendors on repairs. Track and manage documents and
correspondence to ensure compliance with Department of Insurance procedures and policies.
Selected Contributions:
1Won multiple awards for outstanding service, including the Departmental Most Valuable
Employee for 2007 and 2008.
2Leverage strong knowledge of insurance products and services as well as legal considerations to
effectively manage complex claims.
APPLETREE GOLF COURSE – Fountain, CO
General Manager (6/2001 to 2/2006)
Promoted from initial role as Assistant Golf Professional (’99 to ’01) in recognition of leadership talents
and business savvy administrative skills.
Managed company operations to include human resources, hiring, training, and performance
management; delegated assignments, managed team schedules, and provided staff coaching.
Supervised team of 6 full time staff and 23 seasonal team members across all golf course functions.
Created and oversaw operating budget to optimize resources and control cost. Developed and
implemented policies and procedures. Launched and led initiatives in marketing, merchandising, sales,
and customer service.
Selected Contributions:
3Triggered 28% increase in gross revenue through implementing innovative marketing strategies.
4Recognized for exceptional dedication to complete customer satisfaction while effectively
managing company operations to meet performance goals.
PREVIOUS EXPERIENCE
UNITED STATES NAVY – Multiple Locations
Operations Specialist, Retired
Completed highly successful tenure with key government protective agency providing services to local
and global citizens.
Teamed with colleagues to implement and manage processes and procedures across multiple
functions. Managed daily duties to achieve company goals. Communicated with senior managers on
special projects and assignments. Handled confidential data and documents.
Selected Contributions:
5Recognized for superb service; won multiple awards, including the Navy Achievement Medal,
Navy Commendation Medal, and other medals for international deployments.
6Served in multiple concurrent roles including Physical Fitness Coordinator, Career Counselor,
Training Instructor, and Drug and Alcohol Program Coordinator.
EDUCATION
Associate of Applied Business Management • SAN DIEGO GOLF ACADEMY – San Diego, CA
Licensed Property and Casualty Adjuster (Oklahoma)
TECHNOLOGIES
Microsoft Office Suite (Word, Outlook, Excel), Xactcontents, Xactanalysis
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