Manager Customer Service

Resume-Jennifer Mummert-410-***-****

Jennifer Mummert

**** *** **** **, *******, MD 20602, 410-***-****, ***.*********@*****.***

OBJECTIVE

To utilize my experience as a medical receptionist/restaurant manager in a career where I can expand my knowledge and grow both

professionally and personally.

SKILLS

- Management

- Online Patient Portals

- Health Information Portability and Accountability Act (HIPAA)

- Cash Handling

- Customer Service

- Insurance verifications

- Administrative/Clerical

- Routine Office Equipment (fax, copier, pc, scanner, multi-line phone system)

- EKG

- Spirometry

- Patient confidentiality

- Call Center

- Electronic Medical Record Systems

- Basic medical terminology

- Barista

- Inventory

- Communication

- Typing 40 wpm

EXPERIENCE

11/2/2012 to 3/7/2014

Patel Ramanan & Associates

Waldorf, MD

Medical Receptionist

• Top notch patient car; taking vitals, performing EKG’s and Spirometry tests in the office

• Effective communication with patients, providers and other staff members

• Managed the online patient portal

• Quickly and efficiently accepted and completed all medical record requests; by mail, patient request or faxed request

• Checking patients in, checking patients out, entering patient payments, scheduling appointments, patient registration, and

insurance verifications

• Completed and submitted requests for insurance referrals and authorizations for procedures, special testing, and specialist

visits

• Accurately entered patient and insurance payments into the billing system

• Received and sent routine patient correspondence via mail, fax and the patient portal

• Physician Credentialing with major insurances

• Scanning of patient documents, insurance cards, test results, specialist reports and other forms

9/4/2010 to 10/25/2012

Radiology Imaging Associates

Clinton, MD

Patient scheduling representative/receptionist

• Excellent communication with patients, providers, and other office staff

• Call center patient scheduler

• Managed the online patient scheduling portal

• Routinely scheduled specialized testing (breast MRI’s) with appropriate doctors at appropriate office locations

Resume-Jennifer Mummert-410-***-****

• Verified insurances daily for all patients I scheduled

• Followed the guidelines to schedule worker’s compensation and auto injury cases

3/6/2010 to 8/30/2010

Red Robin

Waldorf, MD

Lead Hostess

• Memorization of the restaurant menu, quickly, learning new menu items as they were unrolled in the restaurant

• Friendly greeting and seating of customers according to proper server rotation policy

• Successfully managed wait times during peak periods to ensure customers were seated quickly and efficiently, always with

a pleasant, outgoing, and energized personality

• Assisted in the training of new hosts and hostesses

• Earned the smiles of guests both adult and children during family night by escorting Red the Robin mascot through the

restaurant, entertaining guests with dancing, hugs, and birthday songs.

• Positively started the guest’s experience by taking drink orders, answering the restaurant phones, and taking carryout

orders.

• Volunteered to help set up new restaurant location in Lexington Park, MD and train their hostesses.

7/9/2008 to 6/15/2009

McDonalds

Laurel, MD

certified swing manager

• Achieved excellent mystery shop scores for the restaurant during my shifts

• Successful People Department manager and People Ambassador for my restaurant

• Oversaw the training of new restaurant crew members in all areas of the restaurant

• Planned, coordinated, and oversaw all crew staff meetings, where new menu items, training, safety issues, and customer

feedback was discussed with the staff.

• Successfully handled and resolved customer complaints for my store and 3 other stores under my Regional Manager’s

territory.

• Making deposits

• Basic and Advanced shift management classes and certification

• ServSafe Certified

•

1/1/2006 to 5/31/2008 Carroll Hospital Center Westminster, MD

Radiology Support Assistant-Receptionist

• Ordering, cancelling, and merging patient studies into Horizon Radiology Manager (HRM) electronic chart

for inpatients and outpatients.

• Hanging images (prior to the electronic charting system) for the radiologists to read.

• Answering the telephone for the Radiology Department.

• Receiving, processing and dissemination records requested by patients, inpatient floors and departments, and

the Emergency Department

• Filing of old paper and film charts in the hospital archives

• Taking messages by phone or fax and disseminating them to the appropriate department or individual

• Typing reports

• Checking in patients for outpatient imaging studies

• Scanning in signed forms, images, and stat or overnight imaging reports into patient charts

• Creating imaging and report discs from our imaging database (P.A.C.S.)

6/1/2006 to 3/15/2008 Carroll Hospital Center Westminster, MD

Coffee bar aid

• Friendly and efficient customer service

• Cash register, cash handling, daily balancing of cash register

• Barista-preparation of coffee and espresso drinks, smoothies and pastries

• Created and implemented the training handbook for the Coffee Bar

• Performed routine inventory and ordered necessary stock

• Created the Coffee Bar staff schedule, using staff availability and dates requested off

• Managed and collected time cards for Coffee Bar staff

• Placed orders for our bottled sodas and juices

EDUCATION

Tri-County North High School Lewisburg, OH

1997-2001

Resume-Jennifer Mummert-410-***-****

high school

• Quill and Scroll National Honor Society

• Academic Varsity Letter

• All-County Band Member

R EFERENCES

•

• Professional:

• Tracy Coombs- 301-***-****- Scheduling Manager-Radiology Imaging Associates

• Christina-301- 374-2290-Hostess Manager- Red Robin

• Tracy Powell - 301-***-****-Store Manager-McDonalds

• Karen Thompson-410-***-****-Clerical Coordinator-Carroll Hospital Center-Radiology Department

• Keith Molesworth-410-***-****-Kitchen Manager-Carroll Hospital Center-Food Services Department

•

• Personal:

- Erik Kazee 480-***-**** Known for 15 years

- Jessica Crowder 757-***-**** Known for 1 year

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