Customer Service Technician
Resume:
Lindsey M. Blanton
La Jolla, CA 92037
Dear Laboratory Technician Selection Committee:
I am writing to express my interest in the laboratory technician position
that recently opened. I believe that my work experience and education
qualify me for this position.
My current laboratory technician position with the crime scene response
bureau, contract laboratory technician position in the forensic biology
bureau, internship, and volunteer work with the Phoenix Police Department
Crime Laboratory over the last seven years has provided work experience in
the forensic biology, toxicology, and crime scene response sections of the
laboratory. I have had the opportunity to prepare reagents, perform and
record QA/QC testing and maintain log books and inventories, maintain
police laboratory files, participate in the proper handling of biological
waste, hazardous chemicals and sterilization of laboratory utensils. I
have also provided support to the analysts, as needed in the lab and out in
the field. Additionally, I am familiar with chain of custody and clean
techniques.
Furthermore, I am proficient in the use of a number of computer programs
such as Access, Excel, Word, Outlook, Power Point, PACE and Laboratory
Information Management System currently in use at the Phoenix Crime
Laboratory.
In addition to my current laboratory technician position, contract work,
volunteer and internship experience in the field, I have completed more
than thirty college credit hours in the physical sciences. I am pursuing a
Bachelor of Science degree in biology to be completed in December 2014.
I am hard-working, organized and adept in learning new skills. I am highly
ethical and trustworthy and believe that I have the attributes necessary to
be a productive member of any team. I am confident in my abilities and am
anxious for an opportunity to utilize my education, experience and skills
in a laboratory technician position.
Thank you in advance for your consideration,
Lindsey M. Blanton
Enclosure: Resume
LINDSEY BLANTON
8366 Via Sonoma #D ? La Jolla, California 92037 ? 602-***-****
SUMMARY
Bachelor of Science Degree in Biology to be completed in December 2014.
Experienced in laboratory procedures, research techniques, and scientific
reporting. Possesses superior problem solving skills and is an excellent
communicator. Trustworthy, detail-oriented, organized, and ethical;
proficient in computer operations.
EDUCATION
B.S. in Biology will be obtained in December 2014 at San Diego State
University, San Diego, CA.
PROFESSIONAL EXPERIENCE
Laboratory Technician - August 2008-March 2014
Phoenix Police Crime Laboratory, Phoenix, AZ
. Assist Crime Scene Specialists in collection and impounding of
evidence
. Draft formal reports
. Maintain calibration certifications on various equipment to meet
ISO17025 and lab accreditation standards
. Prepare reagents and test kits for analytical use in the lab and in
the field
. Perform and record QA/QC testing and records for all chemicals that
are used
. Maintain chemical log book, MSDS, and procedures manuals
. Maintain laboratory area which includes inventories, replenishing
laboratory supplies, and disposing of biohazard waste.
. Receive and log physical evidence into the Laboratory Information
Management System (LIMS)
. Safety liaison for Crime Scene Response section of the laboratory
Customer Service Representative (Teller) - July 2002 to April 2004
Washington Mutual Bank, Phoenix, AZ
. Fast-paced, high-volume, face-to-face customer contact
. Process customer financial transactions
. Identify and sell Washington Mutual products and services beneficial
to the customers needs.
. Address customer's questions and concerns and refer to appropriate
internal resources for resolution
. Establish and control customer files
. Identify fraudulent activity to prevent potential losses to the bank
. Stay updated on new products and services and maintain awareness of
current fraud alerts
Merchant Teller - August 2000 to May 2002
Wells Fargo Bank, Phoenix, AZ
. Process customer transaction within established guidelines
. Identify and make sales referrals
. Recommend alternate channels
. Cross-sell bank services and products for Wells Fargo affiliates
. Provide excellent customer service
. Maintain safe deposit boxes, vault, ATM processing, bonds and coupons,
and night drop
COMPUTER SKILLS
Microsoft Word, Access, Excel, Word Perfect, PowerPoint, Outlook, PACE,
Laboratory Information Management System (LIMS)
Contact this candidate