Customer Service Executive Assistant

ANTOINETTE JAKEMAN

*** *. ****** ******, *** fl., Audubon, NJ 08106

856-***-****, ********@*******.***

PROFESSIONAL SUMMARY

Executive administrative assistant experience in coordinating activities

and projects with a high degree of efficiency and confidentiality for

executive offices. Dynamic point person for executives, their staff,

clients and vendors which ensures proper lines of communication.

EXPERTISE

. Excellent calendar, travel and conference call coordination

. Strong meeting and event coordination

. Multi-task management skills and organized with a strong attention to

detail

. Professional phone etiquette, problem solving, team player and

proactive abilities

. Microsoft Outlook, Word, PowerPoint & Excel, Internet Research, Lotus

Notes

EXPERIENCE

Executive Assistant - AIMCO, Philadelphia PA, May 2012 to January 2014

. As the sole executive assistant for the Northeast Region, I managed the

office and supported staff that included Vice Presidents in Finance and

Operations and Directors in Human Resources and Service

. Organized conference calls and meetings, managed travel arrangements and

Outlook calendars

. Prepared, reviewed and approved expense reports and responsible for

accounts payable

. Coordinated, communicated and supervised company meetings and events with

internal and external contacts, handled all arrangements and activities

involved

. Managed office maintenance and construction activities, purchased

supplies and equipment

. Main office contact with strong customer service skills and followed-up

with complaints/issues

. Assisted with new hires and confidential paperwork with corporate office

in Denver

Executive Assistant - TD Bank, NJ and PA, January to May and July 2011

. Provided executive administrative support with a high level of

confidentiality to the Global Anti-Money Laundering Compliance Officer and

team members in New Jersey and Canada

. Organized conference calls, managed calendars, arranged International

travel, scheduled meetings and interviews and prepared expense reports

. Reviewed emails proactive to the needs of the Officer

. Delegated and followed-up on projects with staff for various deadlines

and handled staff issues

. Supported all Compliance Team Members in administrative requests

. Temporary employee in Philadelphia office in July to include the duties

above

Executive Assistant - Aluminum Shapes LLC, Pennsauken NJ, February 2009 to

May 2010

. Provided executive level support to the Chief Executive Officer,

President and four direct reports

. Organized conference calls, scheduled meetings, set up interviews, made

business and personal travel arrangements and coordinated company special

events

. Processed invoices and weekly expense reports reflecting supporting

documents and budget codes

. Resolved customer service, purchased office supplies, security and

maintenance issues

. Collaborated with departmental managers for weekly meetings and company

reports

. Negotiated rates with hotels, airlines and car rental companies for

optimum costs, efficiencies and improve company policies and procedures

ANTOINETTE JAKEMAN

268 S. Lecato Avenue, 1st fl., Audubon, NJ 08106

856-***-****, ********@*******.***

EXPERIENCE

Public Information Officer - Township of Haddon, Westmont NJ, February to

October 2008

. Maintained Township's website and Channel 19 on a weekly basis, obtained

updates from the department manager to ensure up-to-date communications to

the Township

. Dealt effectively with resident's concerns and municipal service

inquiries in order for the governing body to handle higher level projects

. Coordinated projects and activities directed by the Mayor and Business

Director

. Managed records management function in coordination with State of N.J.

and Camden County, adhered to the by-laws and coordinated this project and

any grant requests

. Assisted in the development and distribution of the calendar, newsletter

and public information pieces

Executive Assistant - American Water Corporation, Voorhees NJ, September

2001 to May 2007

. Provided executive level support to the Vice President of Legal, Business

Development and Finance, their staff with a high level of confidentiality

and time management

. Key administrative liaison with corporate office in Europe and American

Water executives in coordinating meetings, travel and administrative duties

. Assisted the Vice President in creating the Business Development

Department with implementation of procedures and processes

. Coordinated and organized meetings, travel and conference calls

. Organized and maintained correspondence, confidential information and

legal files

. Provide the Corporate Legal office with documents from the region

. Independently composed correspondence, responded to emails and client

calls

. Responsible for coordinating and setting up Corporate Workshops with

vendors, participants and venues

. Approved time, expense reports and invoices, assisted with budget

management

. Supervised and delegated projects and responsibilities to administrative

assistants

Executive Assistant - Legg Mason, Philadelphia PA, February 2000 to August

2001

. Maintained extensive travel schedule, meeting setup and conference calls

. Managed the departmental billing, budget and prepared expense reports

. Produced PowerPoint presentations for major sports team executive

management

. Composed business correspondence, handled extensive e-mails and screened

calls

EDUCATION

Network Learning Institute

Mt. Laurel, NJ

Microsoft Office Specialist

Peirce Jr. College

Philadelphia, PA

Administrative Secretarial

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