Customer Service Sales

Chevonne J Mitchell

*** ********* ****

Pickering, Ontario

L1W 2P8

Cell: 416-***-**** **********@*******.***

OBJECTIVE:

To obtain a position within a growing company where I may utilize my skills and

broaden my experiences.

SKILLS:

• Obtaining and clarifying facts from clients to ensure proper enrolment

• Superior communication skills in dealing with customer

• Have strong people management experience, excellent oral and written

communication skills and experience working with customers internally and

externally.

• Excellent log book keeping skills

• Capable of Internet Explorer, Microsoft Word, Excel, and Power Point

• Excellent time management and organizational skills

• Versatile and flexible when adapting to a changing work environment

• Supportive team player, who can also work with minimal or no supervision

• Extremely reliable and punctual

• Ability to prioritize and multi-task in a fast-paced environment.

• Detail oriented.

• Maintain heath and safety standards within area and promote a positive health and

safety culture

• Overall direction, coordination, and evaluation of site operations functions,

including full accountability for setting and achieving operational goals, strategic

planning, analysis and forecasting.

EDUCATION:

Ryerson University 2011 to 2013

Accounting

Mohawk College 2009 to 2011

Accounting

Cathedral High School 2007 to 2009

Secondary School Diploma

Sir John A Mcdonald 2006 to 2007

Secondary School

EMPLOYMENT HISTORY:

Protocol Telemarketing Services 2011 to 2013

Telephone Sales Agent

• Develop and maintain database of Auto, Home, and Life Insurance sales

• Provide timely sales and expense reports to department head

Conduct telephone sales with prospective and current clients to generate

•

additional positive Insurance coverage

• HVAC rep for Direct Energy, providing service and protection to customers

• Perform other related duties as assigned

• Providing service and product information to customers

• Dealing hands on with products

• Conflict Resolution

Sp Data 2008 to 2010

Customer Service

• Dealt with customer service concerns and complaints by phone and in-person

• Processed incoming orders and handled customer-related issues

• Developing a rapport with customers

• Retention

Heritage Food Group 2008 to 2009

Appointment Bookie

• Answering Phones and Providing guidance on business details

• Schedule appointments

• Greet guest, and provide them with quality service

• Direct customers to information on products and prices

Focus On Youth Program

Youth Counsellor & Supervisor

• Food Preparation

• Planned day to day activity

• Make sure children are playing in safe and clean environment

VOLUNTEER WORK:

Versa Care Hamilton 2007

Assistant Helper

• Assisted residents in their daily exercises and activities

• Accompany residents with trips

• Aid residence during lunch or dinner times

Essence Banquet Hall 2006

Assistant Serve/Cleaner

• Set up and clean up for parties and weddings

• Served food as required

• Washed dishes at the end of events

• Made sure clients needs were met

Awards

• Excellent Attendance

• Sportsmanship

• Leadership Awards

CERTIFICATIONS:

• Smart Serve – May 2010

• WHIMIS

• CPR Certified

• Sales

• MHE LICENSE – CROWN CR AND CR

References available upon request

Contact this candidate