Customer Service Sales
Resume:
KERRI ANNE SZABO
*****.*****@*****.***
Nesconset, NY 11767
EDUCATION Communication Arts / Media Studies GPA 3.16, Spring 2011
Dowling College, NY
RELEVANT News writing & Reporting Film Writing
COURSES Advanced News Preparation Video Fieldwork and Editing
Entertainment and Media Law Mass Media & Society
Seminar in Critical Issues in Communication
HONORS B.A Communications Arts/ Media Studies
Varsity Tennis White Letter / MVP
St. Joseph’s College Tennis Captain
Young Women’s in Leadership Conference Representative
EXPERIENCE
Front Desk Agent at Marriott International (April 2013 – Present)
- Highly skilled in greeting guests and ensuring correct verification procedures.
- Hands on experience in handling telephone calls / emails, and routing them appropriately.
- Demonstrate excellent hospitality and customer service skills.
- Anticipate guest needs and work to fulfill it immediately.
Impact Assistant Manager Gilly Hicks at Abercrombie & Fitch (May 2012- January 2013)
- Running a multi- million dollar business and keeping a focus on the Costumer Experience
- Recruiting, hiring, training and developing associates to help effectively run the business and
represent the brand; monitoring progression of associates and continuously giving feedback based on
results.
- Executing updates and floor sets as per company standards.
- Training of associates to set and maintain presentation standards as per brand senses.
- Monitoring sales and impact systems: ensuring proper replenishment of sales floor items, processing
new merchandise, and consistently auditing for fullness and accuracy of placement.
- Partnering with student organizations on college campuses to discuss the Impact of Diversity and
Inclusion in the workplace.
- Exercise effective floor supervision to enhance the costumer service experience and target shrink.
Communications and PR / Marketing Intern (June 2011-August 2011)
Headline Communications Inc. Patchogue, NY
- Exposed to a number of marketing and communication functions including business writing and
editing, media relations, marketing research, sponsorship and advertising
- Wrote and submitted client press releases and client event notices
- Attended client press release conferences meetings as a PR representative as well as client and sales
meetings.
Customer Service/ Marketing Assistant (August 2011- May 2011)
Allstate Insurance Company. Green lawn NY
- Responsible for branding of the agency through social media.
- Assisting and generating revenue to agencies through marketing and retaining of costumers.
Model / Brand Representative (November 2007 – September 2011)
Abercrombie & Fitch, Gilly Hicks, Hollister Co Lake Grove, NY
- Ensured customer satisfaction, developed multi-tasking capabilities and represented the brand
- Greeted customers with appropriate “tag line”; Facilitated customers’ needs to ensure satisfaction
- Recruited and coached new employees
Tennis Instructor / Ages 5 - Adult (Summer 2004 - Summer 2013)
Smithtown Recreation. Smithtown, NY
ACTIVITIES Captain, St Joseph’s College Tennis (Fall 2007 - Fall 2009)
Vice President, Interact Club (Fall 2005 - Spring 2007)
- Raised money for “The Children of Madagascar” providing schooling and health care
- Attended Conference at United Nations and spoke at Smithtown Rotary Club meeting
Captain, Smithtown High School Varsity Tennis (Fall 2005 - Fall 2007)
Participant, National Art Honor Society (Fall 2006 - Spring 2007)
- Arranged fundraisers and designed and painted murals for school hallways
SKILLS Microsoft Word, Excel, PowerPoint, Final Draft, Photoshop CS5, Final Cut Pro HD
Contact this candidate