Medical Customer Service
Resume:
Jessica Weeks
Clanton, AL ***45
*****@******.***
Objective: Seeking a position in a fast-paced medical office
that will utilize my customer service skills, HIPPA practices,
my focused experience working in the medical insurance
industry and multitaksing abilities.
Highlights and Qualifications
•Experienced medical assistant, medical biller, and office
manager with a sensitive, caring and professional
attitude toward staff, patients, and their families
•Outstanding time management skills
•Friendly and outgoing, with a pleasant manner and phone
etiquette
•Over 5 years of hands-on experience working in Billing and
Coding field
•Extremely familiar with medical terminology
•Computer – MS Office Suite, EMR and QuickBooks
•Over 2 years’ firsthand experience in medical office
administration
•Functional knowledge of managing day to day operations of
facility
•Highly skilled in developing, maintaining and implementing
office policies in conjunction to medical protocols
•In depth knowledge of managing insurance contracts and
their compliance
•Hands on experience in assisting doctors with medical
procedures
Relevant Skills and Experience
Medical Billing Expertise
•ICD-10 Coding
•CPT Coding
•Regulations
•Highly skilled in translating codes into insurance company’
preferred coding systems
•Able to perform charge review, claim submission, claim
follow-up, payment posting and patient statements
•In depth knowledge of preparing appropriate claim
documents
Proficient in assigning appropriate medical codes to diagnosis
and services
•Code records by following prescribed coding standards such
as ICD-10 and CPT
•Review physician notes and obtain necessary clarifications
where necessary
•Ensure signatures on all medical records
•Assign appropriate medical codes to all diagnosis and
services
•Prepare appropriate claim documents
Follow up with insurance companies and ensure that all
claims come to fruition
Medical Assistant Expertise
•Developed medical skills and effciency on the job:
-patient in-take -taking patients' tempature
-recording vitals -IM & SubQ injections
-routine veinipuncture -utilizing lab equipment
-monitoring blood sugar -urinalysis testing
-assisting in procedures -calling in patients' medications
-assisted patients' in scheduling referral appointments
•Prepared patients for X-rays and physical examinations
Medical Office Secretary
•Greeted patients
•Scheduled appointments
•Answered telephone and directed calls
•Updated Patient Summary Sheet
•Obtained demographic and insurance information and
entered into the system
•Verified insurance coverage
Collected co-payments at time of service
Medical Office Manager
•Schedule patients’ appointments
•Managed staffing requirements and training
•Assist with medical procedures and patient care as required
•Take phone calls and provide information regarding the
facility and its services
•Managed insurance information as required
•Maintain work area in terms of cleanliness
•Processed accounts payable and recievable
•Managed time and payroll of 10 employees
•Managed office supply ordering
Work History
Medical Billing Medico, Inc
1600 7th St N
Clanton, AL 35045
Supervisor: Andy Roberson
Medical Office Manager Chilton Family Medicine
107 Health Center Drive
Clanton, AL 35045
Supervisor: Dr. Jeffrey
Price
205-280-
1010
Education and Training
Thorsby High School - 2007
Health Science LeCroy Career Techincal Center - 2007
Peripheral Artery Disease testing certification - 2011
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