Buyer, Product Manager, Purchasing Manager
Resume:
CHRISTOPHER B. KENNEY
Bay Village, OH 44140
********@*****.***
SUMMARY:
A dedicated, reliable, independent, hard working team player that sets and meets deadlines, to ensure success
from department to company-wide.
OBJECTIVE:
To obtain a career where I can use my experience in National Sales, Project Management, Customer Service,
Purchasing and other various Business skills to their fullest potential.
EXPERIENCE:
07/09 – Present Enerco/Mr. Heater
Service Parts / HF&A (Hoses, Fittings & Accessories) Product Manager (Sept ‘11 – current)
- Maintains comprehensive knowledge of HFA product line and competitors corresponding
product lines (features, benefits, retails, etc).
- Performs pricing and competitive analysis by customer channel and recommends strategies
to improve market position, improve quality, or reduce costs.
- Identifies unique and innovative product ideas that can be successfully marketed and sold
by Enerco.
- Coordinates product presentation and packaging on the retail shelf or as delivered to the
customer.
- Leverages market knowledge by assisting Sales Manager in setting pricing policy on new
product introductions.
- Profitability responsibility at the gross margin level for Service Parts and HFA.
- Maintains Gantt charts on all product introductions and drives each stake holder to achieve
committed dates, costs, and specifications.
- Develops forecast requirements for service parts and HFA with support of Sales and
Technical Service Teams.
- Performs yearly sku rationalization of service parts and HFA to determine life cycle plan.
- Develops, maintains and trains the Service Organization.
- Interfaces with all departments to communicate priorities regarding logistics, production,
purchasing, technical issues and other activities to meet customer requirements.
- Demonstrates leadership skills to motivate, coach and foster team work.
- Coordinates with Webmaster to ensure information related to service parts, HFA and the
Service Organization is accurate.
- Communicates with internal and external customers via telephone, e-mail and fax
correspondence.
- Responsible for interviewing, selection and evaluating employees.
- Develops and directs employee training to improve efficiency and ensure conformance
with standard procedures and practices.
- Conducts departmental meetings to confer with subordinate personal to discuss training
issues, product information or procedural changes.
- Travels, as required, for sales calls, trade shows and customer visits.
Lead Parts Specialist / Technical Customer Support / Inside Sales (July ’09 – Aug ’11)
- Communicates to both internal and external customers via telephone, e-mail and fax
correspondence.
- Assists customers with routine troubleshooting information on products.
- Assists purchasing team with service part orders from China factories.
- Maintains all service parts activity and reports shortages to purchasing dept.
- Maintains all manufactured service parts availability with planning dept.
- Manage and oversees all Service Centers.
- Maintains all active service parts list on Mr. Heater’s web site.
- Assists and maintains service parts pricing for distribution.
- Assists engineering team with updating service parts activity.
- Gathers technical and performance data on products and maintains database that identifies
product performance trends.
- Processes and records all Service Center warranty claims for payment.
- Processes end-user warranty claims for payment.
- Maintains constant contact with Canadian service parts depot.
- Recommends correct use of replacement parts and accessories.
- Maintains “active phone availability time in accordance with company guidelines.
- Issues return authorization in accordance with return policy guidelines.
- Communicates routine preventative maintenance steps on products to customers.
- Responds to Technical Service departmental voice mail and returns calls to customers
within two hours of leaving message.
- Communicates with customers on outcome of warranty and repaired heater issues.
- Confers with Senior Technical Rep on matters requiring an advanced level of technical
knowledge.
- Investigates basic shipment and delivery information on orders.
- Performs routine data entry related tasks in Intuitive including processing of purchase
orders and RMA requests.
- Manage High School intern project
09/05 – 05/09 Retail Maintenance Inc.
Customer Service Manager / National Account Sales Rep / Purchasing Agent
- Direct daily reporting to President regarding department operations
- Management of Customer Service Team
- Procure new national clients (Trade show / Cold call)
- Responsible for maintaining new and existing clients (Travel as needed)
- Preparation and Review of daily Service Reports for Technician and Corporate follow-
up
- Daily communication with Customer, Customer Service Representative and
Technicians throughout Service Work Order process
- Management of multiple-location projects for National Retail Chains
- Delegation of daily tasks and assignments
- Daily interaction with Outside Sales Team regarding current and potential clients
- Interface with Accounting Department for resolution of Billing issues
- Research all of the electrical materials (OEM and/or after-market) needed for current
jobs and begin bid processes for material quotes.
- Prepare “Request for Quote” forms for the appropriate supplier for bidding process.
- Negotiate pricing for final bid presentation.
- Management of current and competitive pricing schedule.
- Responsible for obtaining competitive pricing contracts from large electrical
component manufactures (Siemens, GE and Square D) for customer’s new and existing
locations.
- Secured two national contracts for all service warranty work for electrical ballast
replacement programs.
- Work with the technician to troubleshoot the electrical problem in the retail location
and create a material list that will be needed to complete the task at hand. Review the
technician’s “Not to Exceed” dollar amount and if needed request a quotation for the return
visit.
Quotation Preparation/Customer Service – Promoted to Customer Service Mgr/Sales/Purchasing
- Receive the service call request from the corporate office for various retail locations
throughout the United States and Canada
- Enter the services requested into the computer system and locate an electrical
technician in that service zone.
- Once the technician is located, then schedule with the retail location and the service
technician for the earliest time.
- Research all of the electrical materials needed via Internet and catalogs. Cross
reference different manufactures for competitive prices
- Request prices from various distributors for the material needed per service call to
complete the finial quote to the customer.
- Review and Preparation of the final quotation for the customers
- Daily follow up reports for the customers on all of their open work orders
03/04 – 05/05 Private School Aid Service
Account Representative
- Manage contacts with schools located within assigned territory
- Perform tax coding and school coding for applications within territory
- Coordinate all follow-up calls for customer service
- Monitor all school and diocesan contracts as they are received
- Contact applicants regarding incomplete or unclear applications within territory, if
hold department is not available
- Monitor team assignments and responsibilities
Account Assistant – Florida Scholarship Program – Promoted to Account Rep 10/04
- School and eligibility code for the entire Florida Scholarship program
- Provide customer service for families with questions on incomplete applications
- Proofread all scholarship applications and supporting documentation before returning
them back to the program
02/03 – 09/03 Health Design Inc
Warehouse Manager
- Daily warehouse duties that included picking orders per customer requests
- Scheduling pick-ups from various sources including Fed Ex, UPS and other major
trucking companies
- Setting up orders to be shipped over seas, via air freight and/or ocean freight
- Monthly physical inventory of all products in the warehouse
04/02 – 09/02 Netco Title Co.
Title Examiner
- Insure the property title the company was representing was clear of any liens and /or
mortgages that affected the property
- Customer service and general office duties
- Answer question the customer may have pertaining with their purchase
- Type and check all documents dealing with the customer’s purchase file
02/97 – 10/01 Great Lakes Corrugated
General Accounting/Production Clerk
- Accounts Receivable
- Daily cash reconciliation from banks lock-box to customer’s accounts
- Manage daily Internet payments from national account
- Accounts Payable
- Apply to general ledger account number to be processed for payment
- Input and reconciled keyed payment batches
- Daily Corrugator and Production statistics
- Daily Corrugator web line-up input
- Back-up Plant scheduler
- ISO 9000 Internal Auditor
- Monthly audit to maintain ISO compliance
- Plant Safety committee
Factory employee – Promoted to office position 10/99
- Back-up lead man (union foreman)
- Operated Corrugator Stackers and other various Presses
- Member of two committees (ISO and Safety)
SKILLS:
Knowledgeable in the use of computer software and general office duties including Microsoft Word,
Microsoft Excel, Microsoft Outlook, Microsoft Power Point, and daily 10 key operation.
EDUCATION:
Bay Village High School
University of Toledo Business Management
REFERENCES:
Available on request
Contact this candidate