Customer Maintenance

SALOAM M. BEY

**** ********** ****** *** *** Alexandria, VA 22314412-***-**** Email:

*********@*****.***

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SUMMARY OF QUALIFICATIONS

9+ years of collections experience and managing delinquent accounts

Ability to learn/use different software applications and tools

Excellent organizational skills and attention to detail

Good written and verbal communication skills

Demonstrates excellence in efficiency and accuracy

Persistent, goal oriented and result driven

WORK EXPERIENCE

NASDAQ

Credit Analyst Oct 2013 – Present

Responsible for the coordination of collection activities for over 800 NASDAQ and related

subsidiary accounts. Process periodic aging reports to maintain focus of problematic and

frequently delinquent customers. Responsible for research and analysis including account

reconciliation's to resolve customer inquiries and disputes. Insure manual journal entries are

properly recorded to the customer subsidiary ledger and the general ledger. Research incoming

ACH, credit card, and check payments. Responsible for resolution of credit items within the AR

subsidiary ledger related to NASDAQ and subsidiaries. Monitor compliance by NASDAQ

Information Services Department Generate dunning notices and statements of account to provide

correct customer contacts sufficient information. Review monthly logs requests for write-offs and

referral of inactive customer to outside collection agencies. Prepares and document standard

operating procedures and updates for operations responsibility area Assist with processing of

Bankruptcy Notices, including identifying applicable account(s), Calculate the monthly bad debt

reserve.

Capital Services & Supplies Inc. June 2012 – Oct 2013

Finance Coordinator

Paid vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and

preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and

documentation; insuring credit is received for outstanding memos; issuing stop-payments or

purchase order amendments. Paid employees by receiving and verifying expense reports and

requests for advances; prepared checks. Maintained accounting ledgers by verifying and posting

account transactions. Communicated with customers’ payment and contracting offices as well as

their end users in the pursuit of collecting payment for all receivables. Maintained records for

complex transactions, vendor files, including detailed records of payments and balances. Ensured

each invoice is properly supported by valid documentation. Performed administrative tasks such

as securing missing facts, forms receipts, or signatures and perform special projects as arise.

Reported to CEO, communicated with co-workers, client’s vendors and others in courteous and

professional manner.

Nationwide Credit Corporation, Alexandria VA Feb 2012 – Jun 2012

Collections Specialist

Negotiated payment arrangements with personal property tax, medical and utility debtors on third

party accounts, exceeding goals, and demonstrated strong communication skills, principally by

phone. Audited, examined, analyzed, classified, and compiled a variety of transactions for

payment to ensure they were complete and correct. Trained, mentored, and coached less

experienced and new employees on industry complaint practices and procedures.

ADT- Federal Systems Division, Alexandria, VA Mar 2008 – Oct 2011

Collections Specialist

Contacted business to business customers with delinquent accounts and processed payment by

phone; assisted in researching and correcting unmatched disbursements and collections up to

365 days old. Recommended, developed and maintained financial database and manual filing of

ACH system, processed or submitted customer maintenance requests (address/phone number

changes, late charge waivers, small balance waivers, due date changes, extensions, etc.,

provided timely follow up on payment arrangement and Purchase Orders requests if needed,

Performed accounts payable functions including researching, revising and recording invoices,

resolved discrepancies and ensured all invoices were mailed and paid in a timely manner

Achievements

Created and implemented a system utilizing credit cards for capturing payments for federal

judges that streamline the process, increase revenue and reduce the company’s aging by

10%on a thirty day cycle.

State Farm Insurance, Alexandria, VA Dec 2006 – Feb 2008

Staff Agent

Entered or retrieved policy information and input routine and non-routine entries and transactions,

performed premium breakdowns, electronically and/or manually calculated rates, assisted with

telephone inquiries from agents, staff and policyholders, resolved problems, and worked with

other departments to resolve policy/policyholder issues

Offered over 40 products and services, including auto, home, life and financial services

Notified policyholders of past due premiums

Relocated to Virginia Jun 2006 – Dec 2006

Administrative Temp and Contractual Assignments

PNC Bank, Pittsburgh, PA May 2002 – May 2006

Collections Representative

Analyzed complex situations wherein the incumbent exercised a high degree of judgment, discretion,

and initiative in the accomplishment of assignment duties. Contacted delinquent customer to

determine customer’s reason for delinquency and make payment arrangements. Managed exceeding

number of inbound and outbound calls. Processed or submitted customer maintenance requests

(address/phone number changes, late charge waivers, small balance waivers, due date changes,

extensions, etc. Reopened charged off checking and saving accounts

Achievements

Won Intellecheck award for obtaining the most checks over the phone for nine months out of a

twelve month period

US Army National Guard, Pittsburgh, PA Feb 2000 – Jan 2005

Supply Specialist

Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and

turned in organization and installation supplies and equipment. Operated unit level computer

(ULC). Prepared all unit/organizational supply documents. Maintained automated supply system

for accounting of organizational and installation supplies and equipment. Issued and received

small arms. Secured and controlled weapons and ammunition in security areas. Scheduled and

performed preventive and organizational maintenance on weapons. Assisted in the issue, storing

and turn-in of operational load ammunition.

Kaufmann’s Department Store, Pittsburgh, PA Feb 1999 – Mar 2002

Collections Representative

Overseen all account receivable functions including responding to customer’s complaints and

inquiries, resolution of delinquent payment issues on first customer contact, managed exceeding

number of inbound and outbound calls. Maintained reports for Management on credit risks in

granting credit to new customers or in the review of credit extension requests.

US Air Force, Midenhall, UK Sept 1997 – Feb 1999

Supply Specialist

Received, inspected, inventoried, loaded, unloaded, segregated, stored, issued, delivered and

turned in organization and installation supplies and equipment. Operated unit level computer

(ULC). Prepared all unit/organizational supply documents. Maintained automated supply system

for accounting of organizational and installation supplies and equipment. Issued and received

small arms. Secured and controlled weapons and ammunition in security areas. Scheduled and

performed preventive and organizational maintenance on weapons. Assisted in the issue, storing

and turn-in of operational load ammunition.

EDUCATION

Associate Degree in Business Administration, Northern Virginia Community College,

Alexandria, VA, Graduation 2013

Communications, Community College of Allegheny County, Pittsburgh, PA, 1996 to 1997

High Diploma (GPA. 3.2), Brashear High School, Pittsburgh, PA, 1996

United States Army National Guard Honorable Discharge, February 2008

Operation “Enduring Freedom” Coin & Letter of Appreciation, June 2002 & Feb 2003

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