Customer Service Manager

A ngy B. Foster

***** ******* ****** #***

Fountain Valley, CA 92708

Cell: 714-***-****

e-mail: j ********@****.***

SUM MARY

Administrative professional with solid work experience and stability in private and public settings.

H ighly skilled in a variety of tasks, including office management, purchase order entry, sales order entry,

and spreadsheet, customer service.

EXPER IENCE

1997-2013--Design Polymerics (HVAC Industry), Santa Ana, CA – Office Manager

Accounting Clerk: Verify and post t ransactions to journals ledgers and other records; prepares

s tatements and invoices.

Accounts Payable: Organizes documents; process invoices biweekly for approximately 60 checks and post

t ransactions to journals.

Customer Service: Greet vendors and other visitors; respond to customers who call with orders, requests

and questions regarding service, products and account information sometimes using computer to access

and update customer records. Top customers are Air Cold/Ferguson, General Insulation and Bay

I nsulation.

Data Ent ry Clerk: Daily verify and process orders from customers; schedules daily customer pickups with

various freight carriers on the website.

Purchasing Clerk: Make sure that materials and supplies are ordered and delivered; chooses vendors,

p laces orders, maintains records and handles returned goods.

Shipping/Receiving Clerk: Receives incoming and ships outgoing material and products; counts i tems

received or shipped and checks against packing lists; prepares receiving or shipping reports and notes any

shortages or damages; prepares shipping labels and bill of ladings for products ready to ship; prepares

and schedules UPS pickups and labels.

1996-1997--Kelly Services, I rvine, CA.

Data Ent ry Clerk: Verify and process various information for the Yellow Pages book; process other

various data entries.

1980-1995--Front Desk/Administration, Los Caballeros Racquet & Sports Club, Fountain Valley, CA.

Customer Service: Check in members and /or guests; prepare membership card pictures; respond to

members who call with questions or concerns regarding their account; tour potential members throughout

t he club.

Data Ent ry Clerk: Daily process new membership applications.

Manager on Duty: Once and/or twice a week MOD duty throughout the entire club.

EDUCAT IO N

Costa Mesa High School, Costa Mesa, CA

Graduated with high school diploma.

STRENGHT HS AND SKILLS

Reliable, with strong work ethic. Excellent in communication skills with people in person and on the

p hone. Accept supervision well, effectively supervise others, and work well as a team member. Proficient

i n Microsoft Word, Excel, Mas200 and Outlook.

Contact this candidate